Juan Pablo Antonovich
Industrial Engineer
CDMX
Summary
Results-driven Industrial Engineer with a proven track record at MasterCard across product ownership, business development, and account management. Skilled in managing high-impact client relationships, leading complex projects, and delivering data-driven insights that drive performance and retention. Experienced in digital payments, cybersecurity, and financial planning, with a strong ability to communicate complex findings through compelling presentations and cross-functional collaboration. Recognized for resolving escalations, optimizing processes, and executing strategic initiatives across Latin America. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Account Manager
MasterCard
Mexico City
08.2023 - Current
- Managed one of the largest financial institution accounts, boosting satisfaction and retention through tailored support.
- Resolved escalations and negotiated multi-annual and multimillion dollar deals, securing long-term client value.
- Built strategic account plans and delivered KPI-driven insights to optimize performance and revenue each quarter (KAGR of +30%).
- MC Experience Center Ambassador.
- Led end-to-end planning for Digital Payments Summit.
Project Manager
Mastercard
Mexico City
10.2022 - 08.2023
- Successfully managed 5 projects simultaneously across LATAM by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered high-complexity implementations, including digital wallets (Google Pay, Apple Pay, MDES).
- Monitored project performance to identify areas of improvement and make adjustments.
Business Developement Analyst
MasterCard
Mexico City
10.2021 - 10.2022
- Managed merchant and digital partner accounts through strategic, data-driven insights and KPI reporting to drive performance.
- Delivered compelling visualizations that enhanced cross-functional collaboration and accelerated decision-making.
- Streamlined analysis workflows through automation and developed SOPs to boost efficiency and internal knowledge sharing.
Product Owner
Mastercard
Mexico City
01.2021 - 10.2022
- Drove sales, implementation, and optimization of fraud, authentication, and chargeback solutions (EMV 3DS, ABU, Decision Intelligence, Mastercom, Ethoca).
- Built financial forecasts and sales plans, identifying trends to guide product strategy.
- Delivered data-backed insights to enhance product performance and client impact.
Education
Bachelor in Industrial Engineering And Systems -
• Tecnológico De Monterrey
Mexico City, Mexico 05.2001 -
Skills
Account Management & Customer Service
Teamwork & Cross-Functional Collaboration
Project Management & Execution
Data Analysis & Visualization
Business Presentations & Reporting
Financial planning Analysis
Deal Negotiation
Strategic Planning
Timeline
Account Manager
MasterCard
08.2023 - Current
Project Manager
Mastercard
10.2022 - 08.2023
Business Developement Analyst
MasterCard
10.2021 - 10.2022
Product Owner
Mastercard
01.2021 - 10.2022
Bachelor in Industrial Engineering And Systems -
• Tecnológico De Monterrey
05.2001 -