Summary
Overview
Work History
Education
Skills
Timeline
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Juan Pablo Fletes Corona

Customer Service Representative
Guadalajara, Jalisco

Summary

Dynamic Technical Support Representative with a proven track record at Helpware, excelling in technical troubleshooting and customer service. Enhanced user satisfaction through effective problem resolution and empathetic communication. Recognized for improving customer experiences and consistently delivering timely support for complex software and hardware issues.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Technical Support Representative

Helpware
10.2024 - 07.2025
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Customer Service Representative

TATA Consultancy Services
01.2024 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Logistics Specialist

Rapido Solutions Group
10.2022 - 12.2023
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Provided customers with status updates for tracked packages.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.

Sales Agent

Teleperformance Nova
12.2021 - 10.2022
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Education

High School Diploma -

Universidad De Especialidades
Guadalajara, Jalisco, Mexico
05.2001 -

Skills

Technical support

Customer service

Technical troubleshooting

Customer service expert

Timeline

Technical Support Representative

Helpware
10.2024 - 07.2025

Customer Service Representative

TATA Consultancy Services
01.2024 - 07.2024

Logistics Specialist

Rapido Solutions Group
10.2022 - 12.2023

Sales Agent

Teleperformance Nova
12.2021 - 10.2022

High School Diploma -

Universidad De Especialidades
05.2001 -

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Juan Pablo Fletes CoronaCustomer Service Representative