ERP Alpha SAI
JUAN PABLO FLORES DUEÑAS
Warehuose Cheif, Customer & Sales Agent, Purchasing Representative
Guadalajara
Summary
Diligent professional with experience in capital equipment acquisition, commodities purchasing, and competitive bidding. Aiming to leverage my abilities to successfully fill [Job Title] role on your team. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Adaptable professional with [Number] years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Sales Agent
Marketing Storm Leads
07.2025 - Current
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Explained features and advantages of roofing products or services to promote sales.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Warehouse Lead
BIOCROWNY
04.2016 - 06.2025
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Trained employees on equipment operation and safety protocols.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Supervised warehouse operations by managing employees during shifts.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Followed verbal and written instructions to properly move and ship products.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Oversaw daily operations and shipping and handling processes.
- Monitored performance and safety practices of 15 people warehouse staff.
Purchasing Agent
BIOCROWNY/BENA
08.2020 - 03.2022
- Arranged payment of duty and freight charges.
- Monitored and followed applicable laws and regulations.
- Conferred with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action.
- Executed purchase orders and maintained accurate purchase records.
- Purchased highest quality merchandise at lowest possible price and in correct amounts.
- Maintained and reviewed computerized and manual records of purchased items, costs, deliveries, product performance, and inventories.
- Used purchasing software systems to track orders, monitor inventory levels, and generate reports on purchases.
- Collaborated with internal stakeholders to identify cost savings opportunities through improved processes or better pricing from vendors.
- Researched and evaluated potential vendors to determine best fit for cost and quality criteria.
- Interviewed vendors and visited suppliers' plants and distribution centers to examine and learn about products, services, and prices.
- Prepared purchase orders and tracked their progress from order placement to receipt of goods and services.
- Monitored stock levels and identified purchasing needs in a timely manner.
- Negotiated, renegotiated and administered contracts with suppliers, vendors, and other representatives.
- Reviewed catalogs, industry periodicals, and directories and consulted with other department personnel to locate necessary goods and services.
- Evaluated supplier performance based on quality, cost, delivery times, payment terms.
- Reconciled variances between purchase order and invoice.
- Negotiated prices and terms with suppliers to achieve best value for the company.
- Developed and maintained relationships with new and existing vendors and suppliers.
- Evaluated suppliers based on price, quality, selection, service, and supplier’s reputation and history.
- Reviewed requisitions for accuracy and completeness prior to ordering process initiation.
- Developed and maintained professional relationships with vendors and suppliers.
- Maintained records of purchases, pricing, and other important data.
- Troubleshot minor problems and reported larger technical issues.
- Experienced with social media and communications platforms.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Worked with coworkers to complete tasks.
- Provided support in resolving vendor disputes regarding quality issues or discrepancies between products received versus those ordered.
- Attended meetings, trade shows, conferences, conventions, and seminars to network with people in other purchasing departments.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Customer Service Representative
Hispanic Teleservices Company HTC
03.2009 - 08.2012
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Developed positive relationships with customers through friendly interactions.
- Adhered to company policies and procedures while providing superior service.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Assisted with training and mentoring new team members.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Analyzed and collected customer information to prepare product or service reports.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Met daily customer service quotas with a focus on quality.
- Developed strong customer relationships and loyalty through effective communication.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Provided account information to customers and explained bill service policies and customer rights.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Made appropriate account corrections to resolve customer problems.
- Followed up with customers regarding product functionality and overall satisfaction.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Determined charges for services requested and arranged for billing.
- Processed customer adjustments to maintain financial accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided exceptional customer service to ensure customer satisfaction.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Identified opportunities for upselling additional products or services based on customer needs.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Logged details of customer service calls in computer system following correct protocols.
- Participated in ongoing training to enhance own job skills and knowledge.
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
- Managed and coordinated multiple projects while ensuring timely completion.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
High School Diploma -
Ceneval System
Guadalajara, Jalisco09.2017
Skills
Inventory control expertise
Software
Timeline
Sales Agent
Marketing Storm Leads
07.2025 - Current
Purchasing Agent
BIOCROWNY/BENA
08.2020 - 03.2022
Warehouse Lead
BIOCROWNY
04.2016 - 06.2025
Customer Service Representative
Hispanic Teleservices Company HTC
03.2009 - 08.2012
High School Diploma -
Ceneval System
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