Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
BusinessAnalyst

Juan Pablo Garibay

Zapopan, Jalisco

Summary

Professional Quality Assurance Manager with superb problem-solving and analytical abilities. Keep meticulous records and documentation in order to always be prepared and be able to tackle future endeavors the best way possible and be efficient.

Results and people oriented.

Overview

16
16
years of professional experience

Work History

Quality Assurance Manual Testing Reporting Manager

TATA Consultancy Services
05.2022 - Current

I currently lead a team of manual QA specifically for the JAVA language, acting as the bridge between the product owner (Business), the developers and the QAs I make sure we all are in the same page in order to execute the testing based on the changes which are being implemented, such changes can include and are not limited to: UI changes, legal & compliance verbatim deliverance of information to bank consumers trough letters, channels such as dotcom, mobile, etc. changes also entail backend processes to be verified and tested mostly trough visual validation (screenshots and logs pulled from Splunk or Kibana for example). Experience with Sanity testing, smoke, regression, iteration, black box and functional testing.


I currently mostly dedicate my time to ensure the client has all the visibility of my team efforts sprint by sprint and communicating the same via meetings on a daily basis, also by making sure the team has enough time and JIRA points to cover each iteration, helping trough meetings to clear doubts, I also help the team by requesting and creating test data trough client provided software (USAA Bank Credit Risk for Credit Card and Consumer Lending), I can help tackle a couple of JIRA points each sprint of effort for testing as well if needed.

Quality Assurance Manual Testing Team Lead

TATA Consultancy Services
01.2021 - 05.2022

As a QA team lead my activities included the creation of test plans and test scenarios in order for my peers to execute as well as gathering the test data needed for the execution of the testing, I also took care of reviewing the test plans and test scenarios created by my team, making sure that they are covering all the needed criteria for manual testing execution.

Generation of weekly performance reports as well as analysis of research spikes and providing estimates of testing execution lengths and timings as well as working closely with business in order to make the appropriate decision as to which stories have priority o might have dependencies with other teams.

Identification of areas of improvement and providing feedback for my peers based on business side metrics.

QA Business Analyst - Manual Testing

TATA Consultancy Services
03.2020 - 01.2021

My main activities as a manual tester where the understanding of changes being deployed and creating the test plan and test scenarios needed based on that requirement, combining business analysis and also testing scope in order to generate a full cover test plan and making sure that the deployed JAVA changes are not breaking anything in testing environment, raising bugs if encountered and giving follow up until their resolution.

experience with multitude of different type of manual testings such as, regression, smoke, iteration, functional, sanity check, etc.

BPO Team Lead

TATA Consultancy Services
08.2017 - 03.2020
  • Constant communication with leaders and peers to coordinate successful creation and maintenance of reports and processing of trades.


  • Helping to generate assessments of team performance and communicating the same to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.


  • Lean Six Sigma green belt.

BPO Analyst

TATA Consultancy Services
09.2014 - 08.2017

Working identifying and resolving problems through root cause analysis and research, also creating and condensing data reports pertaining to bank shares in Morgan Stanley for top executives, being part of meetings to discuss process improvements to continually identify, analyze and fix constraints and challenges.

Always successfully completing my deliverables within SLA.



Technical Assistance Specialist

Teleperformance
02.2008 - 09.2012

Education

Licenciatura En Diseño Industrial - Diseño

Universidad De Guadalajara
Guadalajara, Jalisco. Mexico

Skills

  • Highly analytical, obsessed with detailed work
  • Very disciplined and organized
  • Driven and focused on excellence delivery
  • Team oriented and cooperative mindset
  • Fluent in both Spanish & English
  • Experience with Postman, Qtest, JIRA, Unix, Salesforce, ServiceNow user side
  • Experience with CAD software such as Rhinoceros & SolidWorks

Accomplishments

    Quickly have escalated trough different positions always exceling at providing positive and quality results.

    I have been selected SME for many products and projects, many times being responsible for the creation of SOP documentation and runbooks.


Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Quality Assurance Manual Testing Reporting Manager

TATA Consultancy Services
05.2022 - Current

Quality Assurance Manual Testing Team Lead

TATA Consultancy Services
01.2021 - 05.2022

QA Business Analyst - Manual Testing

TATA Consultancy Services
03.2020 - 01.2021

BPO Team Lead

TATA Consultancy Services
08.2017 - 03.2020

BPO Analyst

TATA Consultancy Services
09.2014 - 08.2017

Technical Assistance Specialist

Teleperformance
02.2008 - 09.2012

Licenciatura En Diseño Industrial - Diseño

Universidad De Guadalajara
Juan Pablo Garibay