Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Pablo Sanchez

Cdmx

Summary


I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Also seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

4
4
years of professional experience

Work History

Upwork Freelancer

Upwork
02.2023 - Current
  • Collaborated with clients to define project requirements and deliverables.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.
  • Researched and identified innovative solutions to acquire resources and meet customer needs.
  • Analyzed user feedback to gather input and identify areas required for improvement.

BILINGUAL SENIOR REPRESENTATIVE

SEKURA
08.2022 - 02.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team-building activities to enhance working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.

Bilingual Customer Service Representative

American Express
02.2022 - 06.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Processed orders, credits and tracked returns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Performed support ticket transaction resolution tasks and administrative functions.
  • Investigated and resolved customer inquiries and complaints quickly.

Bilingual Customer Service Representative

Teleperformance
12.2019 - 09.2020
  • Updated and maintained information in customer accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Recommended products to customers, thoroughly explaining details.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.

Education

High School Diploma -

Universidad Del Valle De Mexico, School
Ciudad, De Mexico

Skills

  • Written and Oral Communications
  • Call Controlling
  • Good Listening Skills
  • Customer Support
  • Issue Identification
  • Providing Feedback
  • Customer Satisfaction

Timeline

Upwork Freelancer

Upwork
02.2023 - Current

BILINGUAL SENIOR REPRESENTATIVE

SEKURA
08.2022 - 02.2023

Bilingual Customer Service Representative

American Express
02.2022 - 06.2022

Bilingual Customer Service Representative

Teleperformance
12.2019 - 09.2020

High School Diploma -

Universidad Del Valle De Mexico, School

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Juan Pablo Sanchez