JuanPablo Sanchez Brito
Mexico City
Summary
Dynamic Senior Sales and Marketing Executive with a proven track record at Upwork, enhancing SEO and driving customer engagement through compelling content. Skilled in digital marketing and customer satisfaction, I excel in optimizing sales funnels and fostering strong client relationships, resulting in significant conversion increases.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Mexico City, Cdmx
12.2019 - 10.2020
- Updated and maintained information in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Recommended products to customers, thoroughly explaining details.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
Bilingual Customer Service Representative
American Express
Mexico City, Cdmx
02.2020 - 08.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Processed orders, credits and tracked returns.
BILINGUAL SENIOR REPRESENTATIVE
SEKURA
Mexico City, Cdmx
08.2022 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
Senior Sales and Marketing Executive
Upwork
Remote
02.2023 - 10.2025
- Provided SEO services for a client that improved their search engine rankings and visibility.
- Produced video content for multiple clients that increased brand exposure and engagement on social media platforms.
- Provided high-quality content writing services for leading brands, resulting in increased customer engagement and sales.
- Developed ecommerce websites that increased conversions by X%.
- Developed a custom eCommerce platform for a client that included features such as product filtering and user reviews.
SPACE CONCIERGE REPRESENTATIVE
PWC
REMOTE
10.2023 - 03.2024
- Managed the daily operations of the concierge desk, ensuring that requests were met in a timely and efficient manner.
- Provided high-end concierge services, ranging from booking flights and hotels to arranging transportation.
- Coordinated with multiple departments to ensure the successful completion of projects on time and within budget.
- Assisted with event planning and execution, resulting in successful and well-attended events.
- Provided administrative support to management, resulting in improved efficiency in daily operations.
Sales Advisor
Go High Level
Mexico City
05.2024 - 08.2025
- Provided exceptional customer support through email, chat, and phone interactions.
- Resolved technical issues using troubleshooting tools and knowledge base resources.
- Collaborated with product teams to address customer feedback and improve services.
- Assisted in onboarding new clients by delivering tailored support materials.
- Developed scripts and processes to streamline customer service operations.
Senior Customer Service Representative
1840 & Company
Remote
08.2024 - 12.2024
- Resolved customer inquiries through phone and email communications.
- Guided customers in product selection and usage for optimal satisfaction.
- Trained new team members on service protocols and company policies.
- Collaborated with departments to address complex customer issues effectively.
- Implemented feedback processes to enhance service delivery standards.
- Managed escalated complaints with empathy and professionalism.
Sales & Marketing
United AMG
Remote
01.2025 - 03.2025
- Collaborated with cross-functional teams including sales, marketing, manufacturing, and quality assurance.
- Collaborated with team to achieve store sales targets.
- Developed strategic partnerships with key stakeholders to expand market reach.
- Presented product offerings to potential clients, highlighting unique value propositions.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
Business Development Manager
Roomvu
Remote
03.2025 - 06.2025
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Conducted market research and identified potential business opportunities.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Produced sales documents, finalized deals and filed records.
Education
Digital Marketing
Universidad Del Valle De Mexico
Mexico CitySkills
- Microsoft Word
- Time Management
- Empathy
- Customer Satisfaction
- Active Listening
- Interpersonal Communications
- Sales
- Communications
- Written Communication
- Problem Solving
- Management
- Order Processing
- Customer Service
- Digital marketing
- CRM management
- Sales funnel optimization
- Sales performance
- Social media advertising
- Sales process
<Enter your own>
Title: REMOTE CUSTOMER SERVICE REPRESENTATIVE
Languages
- English
- Spanish
Timeline
Business Development Manager
Roomvu
03.2025 - 06.2025
Sales & Marketing
United AMG
01.2025 - 03.2025
Senior Customer Service Representative
1840 & Company
08.2024 - 12.2024
Sales Advisor
Go High Level
05.2024 - 08.2025
SPACE CONCIERGE REPRESENTATIVE
PWC
10.2023 - 03.2024
Senior Sales and Marketing Executive
Upwork
02.2023 - 10.2025
BILINGUAL SENIOR REPRESENTATIVE
SEKURA
08.2022 - 01.2023
Bilingual Customer Service Representative
American Express
02.2020 - 08.2022
Customer Service Representative
Teleperformance
12.2019 - 10.2020
Digital Marketing
Universidad Del Valle De Mexico
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