Juan Pablo Rodriguez Morales
Coahuila
Summary
Dynamic sales professional with a proven track record at One Star, excelling in outbound sales management and customer relationship building. Adept at leveraging excellent communication skills to exceed quotas and drive revenue growth. Recognized for persuasive speaking and a goal-oriented mindset, consistently delivering results through effective cold calling and relationship development.
Overview
7
7
years of professional experience
Work History
Screener
Auto Pro
From Home
10.2024 - Current
- Handled inquiries from existing customers by providing accurate information about products and services offered.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Maintained and recorded customer information in database.
- Called prepared lists of leads and read short scripts to promote products and services.
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
Sales Development Representative
One Star
From Home
05.2023 - 06.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Posed as models for advertising, artistic creation and display of goods.
- Achieved and exceeded monthly quotas for qualified opportunities generated.
- Engaged with prospects through cold calling, emailing, and social media outreach.
- Worked closely with the sales team to transition qualified leads into the sales process.
- Identified potential clients through market research and cold-calling.
- Built strong relationships with partners and vendors to ensure quality service delivery.
Cold Caller
Onshore Solutions
From Home
02.2022 - 03.2023
- Identified opportunities for improvement in processes related to outbound calls.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
- Called prepared lists of leads and read short scripts to promote products and services.
- Maintained and recorded customer information in database.
- Provided timely, courteous, and knowledgeable responses to information requests.
Customer Service Representative
Mr. Rekey Locksmith
Coahuila
08.2018 - 09.2021
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Maintained accurate records of employee attendance and task completion times.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Motivated staff through positive reinforcement techniques.
- Monitored team performance against targets, taking corrective action where necessary.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Managed conflict resolution within the team to maintain a positive work environment.
- Offered training and support to keep team members motivated and working toward objectives.
- Implemented strategic plans to enhance team performance and productivity.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
Education
GED -
Poly Tech
USA 11-2007
Skills
- Customer relationship management
- Excellent communication
- Reliability
- Self motivation
- CRM management
- Outbound sales management
- Salesforce proficiency
- Goal-oriented mindset
- Cold calling
- Relationship development
- Objection handling
- Email outreach
- Customer relationship building
- Attention to detail
- Persuasive speaking
- Active listening
- Effective communication
- Sales pitch development
- Teamwork and collaboration
Languages
English
First Language
Spanish
Proficient (C2)
C2
References
References available upon request.
Timeline
Screener
Auto Pro
10.2024 - Current
Sales Development Representative
One Star
05.2023 - 06.2024
Cold Caller
Onshore Solutions
02.2022 - 03.2023
Customer Service Representative
Mr. Rekey Locksmith
08.2018 - 09.2021
GED -
Poly Tech