Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Juan Rosendo Guerrero Gallegos

Agent
Tijuana

Summary

Dynamic customer service professional with experience at Gateway Center Medical Group, excelling in problem-solving and clear communication. Proven ability to resolve customer issues effectively while multitasking in fast-paced environments. Skilled in soft sales and back-office support, consistently delivering exceptional service and fostering positive client relationships.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Agent

Gateway Center Medical Group
06.2024 - 02.2025

I was doing appointments

customer service

transferring calls

Agent Support Specialist

Baja Callcenter
09.2022 - 12.2023

Back Office

Customer Service

Soft sales

I was searching for Engine for different cars Online and providing the information to the customer so he can bye the engine online

Education

High School Diploma -

Pomona High School
475 Bangor St Pomona CA
05.2001 -

Skills

Problem-solving

Customer service and care

Positive attitude

Clear communication

Resolving customer issues

Multitasking Abilities

Active listening

Software

Exel

Microsoft

Timeline

Agent

Gateway Center Medical Group
06.2024 - 02.2025

Agent Support Specialist

Baja Callcenter
09.2022 - 12.2023

High School Diploma -

Pomona High School
05.2001 -
Juan Rosendo Guerrero GallegosAgent