Judith Flores
Logistics Coordinator
Puerto Vallarta
Summary
Experienced International Business professional with a strong background in logistics coordination and a passion for the supply chain industry. Proven track record in managing import/export operations in Mexico, optimizing processes, and ensuring seamless logistical execution. Recognized for excellent time management, a proactive approach, and a commitment to high-quality results, even in fast-paced environments. Known for a positive attitude, dedication, and a strong work ethic, ready to bring a collaborative mindset to a dynamic, multicultural team.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Logistics Coordinator
Best Ground International SA de CV
3 2021 - Current
- Led and executed end-to-end logistics operations, overseeing planning, supervision, and coordination of shipping, transportation scheduling, and corporate export activities, ensuring seamless execution across multiple projects
- Developed strategic recommendations based on analytical insights, driving process improvements and optimizing operational workflows for increased efficiency
- Ensured timely delivery of orders and shipments, designed tailored logistics strategies for new customers and routes, and managed container merchandise distribution, minimizing delays and maximizing resource utilization
- Proactively identified and mitigated risks through comprehensive contingency planning, resolving issues promptly to maintain uninterrupted operations
- Collaborated with cross-functional teams, including Sales, Procurement, and Warehousing, to align logistics processes with business objectives, enhancing communication and customer satisfaction
- Coordinated customs clearance procedures, ensured adherence to regulatory requirements, and handled import/export documentation for smooth cross-border transactions
Logistics Assistant
Best Ground International SA de CV
12.2019 - 03.2021
- Managed and coordinated all corporate import activities, overseeing the timely delivery of materials and samples critical to production plants
- Handled transportation logistics and provided tailored quotations for national clients, ensuring cost-effective and efficient solutions
- Supported administrative functions within the department, streamlining processes to enhance operational efficiency
- Issued Certificates of Origin through the Secretaría de Economía and the Chamber of Commerce, ensuring full compliance with international trade regulations
- Secured health certificates and export permits from COFEPRIS, facilitating regulatory compliance and smooth, uninterrupted export operations
Foreign Trade Assistant
Camara de Comercio de Guadalajara
03.2019 - 11.2019
- Prepared and issued Certificates of Origin for corporate members, ensuring compliance with international trade standards and facilitating smooth customs clearance
- Provided support in organizing and executing commercial missions, collaborating with stakeholders to promote international business opportunities and establish new trade relationships
Customer Service Representative
Alorica
02.2018 - 08.2018
- Provided exceptional customer support through live chat, addressing inquiries, resolving issues, and guiding customers through the online shopping experience
- Resolved complaints and escalated issues to higher management when necessary, maintaining professionalism and ensuring customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Concierge
Grand Luxxe Vidanta
02.2018 - 08.2018
- Welcoming guests upon arrival, assisting with check-ins and checkouts, and escorting them to their rooms
- Coordinated with other departments to support special projects and events, demonstrating strong teamwork and communication skills
- Handled VIP guests and high-profile clients with discretion and professionalism, maintaining the hotel's prestigious reputation
- Assisted in organizing and coordinating special events and celebrations, including weddings, and private parties
Receptionist
The Grand Mayan Vidanta
05.2016 - 08.2016
- Greeting arriving guests, verifying their reservations, and processing check-ins efficiently
- Managing the front desk area, including answering phone calls, responding to emails, and directing inquiries to the appropriate department or staff member
- Provided information and assistance to clients and visitors, addressing inquiries and resolving issues promptly
- Managed a multi-line phone system, handling inbound and outbound calls efficiently and routing them to the appropriate departments
Education
Undergraduate Degree - International Business
Centro Universitario de Ciencias Economico-Administrativas (CUCEA) Universidad de Guadalajara
Zapopan, Jal. 01.2015 - 05.2020
Exchange Semester - International Business, cross-cultural management, European market dynamics
IMC Fachhochschule Krems, Austria
09.2018 - 01.2019
Skills
Teamwork
Customer Service
Adaptability
Problem Solving
Highly organized and efficient
Time management
Critical thinking
Decision-making
Coordination
Assertiveness
Personal Information
Nationality: Mexican
Timeline
Logistics Assistant
Best Ground International SA de CV
12.2019 - 03.2021
Foreign Trade Assistant
Camara de Comercio de Guadalajara
03.2019 - 11.2019
Exchange Semester - International Business, cross-cultural management, European market dynamics
IMC Fachhochschule Krems, Austria
09.2018 - 01.2019
Customer Service Representative
Alorica
02.2018 - 08.2018
Concierge
Grand Luxxe Vidanta
02.2018 - 08.2018
Receptionist
The Grand Mayan Vidanta
05.2016 - 08.2016
Undergraduate Degree - International Business
Centro Universitario de Ciencias Economico-Administrativas (CUCEA) Universidad de Guadalajara
01.2015 - 05.2020
Logistics Coordinator
Best Ground International SA de CV
3 2021 - Current
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