Judith Martinez
Cd Juarez Chihuahua
Summary
Proven professional with a track record of enhancing customer satisfaction and reducing appointment cancellations by confirming dates and times, as demonstrated at RGM Marketing. Skilled in computer usage and empathetic customer service, I excel in maintaining professionalism under pressure, significantly improving client retention and loyalty through effective communication and relationship-building.
Overview
19
19
years of professional experience
Work History
Appointment Setter
RGM Marketing
02.2021 - 10.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
Sales Agent
Onestar
01.2015 - 06.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Customer Service Representative
Suntrust Mortgage
03.2013 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Support Specialist
Boost Mobile
02.2006 - 06.2009
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Preparatoria Paso Del Norte
Cd Juarez 02.2003
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- Time management
- Flexible schedule
- Computer skills
- Clear communication
- Attention to detail
- Empathy and patience
- Overcoming objections
- Goal oriented
Timeline
Appointment Setter
RGM Marketing
02.2021 - 10.2024
Sales Agent
Onestar
01.2015 - 06.2018
Customer Service Representative
Suntrust Mortgage
03.2013 - 03.2016
Customer Support Specialist
Boost Mobile
02.2006 - 06.2009
High School Diploma -
Preparatoria Paso Del Norte
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