JUDITH ESTRADA SHATSWELL

Provide the guest with an excetional guest service in order to extend and exclusive invitation to experience the benefits of our vacation club.

Managing large amount of inbound and outbound calls in a timely manner, following call center scripts , finalized with a sales qualifing for a sales presentation

Responsible to contact the guest prior to their arrival ,greeting and welcoming the guest , providing excellent guest service , possesing knowledge of all hotel features , services , scheduling in house activities and their location times , and extend the exclusive invitation for a sales presentation

Coordinate the daily opening and closing of the desk in order to check in the guests , who where invited to enjoy our sales presetation ,

I was responsible the guest understand the contract terms of the membership they bought and provide support as needed during the following 3 month of the purchased,

Contact the guest after check in to provide infomation for the tours activities and discounts available to attend the 90 min sales presentation

I was responsible for the time share contracts , confirm the sales presentacion appoitments and member service