Judith Mendez Varela
Summary
Knowledge in Microsoft Office tools, SAP, Salesforce, Service Now, and persuasive and compelling communication skills. Data Analyst with proven ability to analyze, diagnose and resolve technical issues or data-driven inquires.
Advanced english (C1+), intermediate portuguese (B1+) and basic japanese (N5) levels, open for tech support, data analytics, supply chain, and similar administrative and technical positions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Representative and Data Worker
DXC Technology
02.2023 - Current
- Collins Aerospace service desk, tech support, and data worker. Used ServiceNow as main portal to document, and handle cases from affected users. Part of the First Contact Resolution (FCR) project, due to performance, positive costumer escalations, and Microsoft O365 knowledge.
- Ascended into hybrid data worker responsibilities, helping with excel documentation/visualization for FCR operations, and performance reports.
- Trained colleagues, and new hires in O365 tool operations and data research. Being known as the Microsoft Office training leader, and creating/imparting my own training material.
Business Customer Support
Equifax
11.2022 - 01.2023
- Cloud storage tech support, along with customer service, and billing inquiries for business clients. Assisted via phone, and email using Salesforce as documentation platform.
Tech Chat/Email Support, and Training Assistant
Sykes/Sitel
09.2021 - 07.2022
- Handled wide array of tech-related issues through chat and email, consistently achieving top-performer status and positive customer escalations.
- Assisted as nesting helper and floor support in many opportunities.
Education
Portuguese B2+ - Brazilian Portuguese
Express Academy
11.2023
Advanced Excel
MS O365
2023
Japanese N5 - Japanese
Noriko Takamaru Sensei
Palmares, Alajuela. 09.2022
Business Intelligence
Sykes Tech Academy
04.2022
High School Diploma -
Colegio Bilingue De Palmares
Palmares12.2020
Skills
- MS Office Proficiency
- SAP S4
- Desktop Support
- Service Now
- Tracking and Documentation
- Salesforce
- Communication skills
- Analytical thinking
- Team worker
- Data Connectivity
Certification
- Master Microsoft Excel - LinkedIn
- Excel: Power Query for Beginners - LinkedIn
- Cybersecurity Awareness: Social Engineering - LinkedIn
- Introduction to Career Skills in Data Analytics - LinkedIn
- English C1 Advanced - BELT
Languages
Spanish (Native)
English (C1+)
Portuguese (B1+)
Japanese (N5)
Hobbies
I like nature, I enjoy gardening, hiking, and camping. I also love taking care of my dogs, and going on walks with them. Other interests are: Puzzles, languages, fashion, and cooking in general.
Timeline
Technical Support Representative and Data Worker
DXC Technology
02.2023 - Current
Business Customer Support
Equifax
11.2022 - 01.2023
Tech Chat/Email Support, and Training Assistant
Sykes/Sitel
09.2021 - 07.2022
Portuguese B2+ - Brazilian Portuguese
Express Academy
Advanced Excel
MS O365
Japanese N5 - Japanese
Noriko Takamaru Sensei
Business Intelligence
Sykes Tech Academy
High School Diploma -
Colegio Bilingue De Palmares
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