Judith Nayeli De La Parra Esparza
Nursing
Ecatepec De Morelos
Summary
Creative social media managing, social media programs across consumer properties. Proactive and hardworking individual talented in program integration. Computer proficient with superb skills in media apps and software. Content creator, experience in photo and video editing and social media management.
Overview
1
1
year of professional experience
1
1
Language
Work History
Bilingual Call Center Agent
AKRO BPO
06.2022 - 01.2023
- Provided exceptional support to customers with accurate information on products, services, and policies.
- Collaborated with team members to optimize call center performance and improve overall service quality.
- Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in both English and Spanish languages.
- Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.
- Streamlined call handling processes for increased productivity and reduced average call duration.
- Delivered personalized assistance by attentively listening to customer concerns and empathizing with their situation.
- Maintained professional demeanor while effectively managing high-stress situations and irate callers.
Education
Degree in Nursing - Health Sciences
Universidad Tecnológica De México
Ecatepec De Morelos, Estado De México 05.2001 -
Skills
Data Entry
Customer Service
Call Control
Product Upselling
System Documentation
Account Management
Content Creation
Analytics and Reporting
Photography and Videography
Photo and Video Editing
Digital Media
Content Development
Visual design
Social Media
Facebook, Instagram, LinkedIn
Hashtag Research
Timeline
Bilingual Call Center Agent
AKRO BPO
06.2022 - 01.2023
Degree in Nursing - Health Sciences
Universidad Tecnológica De México
05.2001 -