Juilio Abonce
Customer Service Representative
Mexico
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ford
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Pepsico Inc
07.2022 - 04.2024
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Laws - Law
UDEC (Universidad Doctor Emilio Cardenas)
Mexico City, Mexico 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Adaptability and flexibility
Time management
Team collaboration
Call management
Timeline
Customer Service Representative
Ford
05.2024 - Current
Customer Service Representative
Pepsico Inc
07.2022 - 04.2024
Bachelor of Laws - Law
UDEC (Universidad Doctor Emilio Cardenas)
05.2001 -
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