Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Julia Castillo Barrios
Open To Work
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Julia Castillo Barrios

Mexico City

Work Preference

Desired Job Title

Team Leader / SupervisorCustomer Service RepresentativeStage and Tour CoordinatorGeneral ManagerOperations Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridRemoteOn-Site
Location: Mexico City, MX
Open to relocation: Yes

Important To Me

Team Building / Company RetreatsHealthcare benefits

Summary

Results-driven Team Leader with over 5 years of leadership experience across retail operations, international logistics, and contact center environments. Proven track record of designing innovative employee incentive systems, driving core Key Performance Indicators (KPIs), and building positive work environments. Passionate about people-centered leadership and translating complex operational goals into measurable team success.

Overview

7
7
years of professional experience

Work History

Team Leader / Supervisor

Teleperformance
01.2026 - Current
  • Designed and implemented a tiered, behavior-based incentive program that successfully drove team schedule adherence to a sustained 96%.
  • Facilitated team development and performance improvement for customer service agents through focused coaching, ensuring consistent achievement of established KPIs.
  • Led enforcement of protocols to uphold operational standards while prioritizing a people-centered approach.

Customer Service Representative

Teleperformance
11.2025 - 01.2026
  • Demonstrated a rapid understanding of campaign tools, product knowledge, and internal protocols, leading to a fast-tracked promotion to a leadership role within three months.
  • Consistently met operational requirements and achieved campaign goals with a strong focus on quality standards.

Stage and Tour Coordinator

Independent
07.2023 - 08.2025
  • Coordinated stage production and international tour logistics across Central and South America for prominent independent artists and ensembles.
  • Achieved successful presentation execution by managing complex travel arrangements and event logistics. Led teams of over 20 members to drive project success through effective collaboration.
  • Served as the primary liaison between musicians, local promoters, and production staff to facilitate seamless live events and mitigate real-time operational risks.

General Manager

Salgari Librería Y Café
05.2022 - 07.2023
  • Directed overall business operations, managing budgets and establishing strategic goals to ensure continuous organizational growth.
  • Led the team through optimized staff scheduling and resource management, ensuring the achievement of collective financial and service objectives.
  • Facilitated internal communication, resolved complex customer escalations, and served as the primary leadership figure for the site.

Operations Manager

Salgari Librería Y Café
12.2020 - 05.2022
  • Coordinated daily logistics and managed inventory levels to ensure business continuity.
  • Supervised staff performance and ensured strict compliance with service quality standards.

Head Barista

Salgari Librería Y Café
02.2019 - 08.2020
  • Supervised and trained the barista team, organized shift schedules, and monitored strict product quality standards.

Education

High School Diploma -

Colegio De Bachilleres
Mexico City
09-2021

Associate of Arts - Arts And Humanities

Centro De Educación Artística Diego Rivera
Mexico City, Mexico
07-2021

Skills

  • Teamwork and collaboration
  • Relationship building
  • Influencing skills
  • Attention to detail
  • Team motivation
  • Proactivity

Timeline

Team Leader / Supervisor

Teleperformance
01.2026 - Current

Customer Service Representative

Teleperformance
11.2025 - 01.2026

Stage and Tour Coordinator

Independent
07.2023 - 08.2025

General Manager

Salgari Librería Y Café
05.2022 - 07.2023

Operations Manager

Salgari Librería Y Café
12.2020 - 05.2022

Head Barista

Salgari Librería Y Café
02.2019 - 08.2020

High School Diploma -

Colegio De Bachilleres

Associate of Arts - Arts And Humanities

Centro De Educación Artística Diego Rivera

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Julia Castillo Barrios