Julia Cobb

To secure a professional role that leverages my extensive investigative background and strong customer service skills, allowing me to contribute to public safety, organizational efficiency, and client satisfaction.

Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.

• P.O.S.T. Certified Officer / Basic Correction Officer
• First Responder / Mental Health Training
• Peer Counselor / Emergency Vehicle Operator
• DUI, Narcotics, and Firearm Tactical Training
• Search Warrants, Wiretaps, and Interdiction Techniques
• Dark Web, Social Media, and Financial Investigations

• 20 plus years of law enforcement experience
• Developed and implemented security policies and procedures for facilities.
• Investigations.
• Task Force Officer with DEA conducting complex narcotics investigations.
• Created reports and documentation for a wide range of cases.
• Investigated complaints involving domestic violence, missing persons, robberies, rapes, theft, assaults, auto theft, and more.
• Conducted interviews and interrogations of victims, witnesses, and suspects.
• Authored and executed search and arrest warrants, including cell phone and tracking warrants at the state and federal levels.
• Certified in firearms with local and federal departments.
• Customer service & Administrative Experience.
• Demonstrated strong communication, conflict resolution, and relationship-building skills.
• Delivered exceptional service to the public and internal stakeholders.
• Motivated team members and maintained professional rapport with personnel at all levels.
• Testified in numerous federal, state, and local courts.
• Proficient in managing daily administrative operations, including office scheduling and internal communications.
• Experienced in coordinating calendars, meetings, and providing high-level executive support.
• Skilled in maintaining confidential records and supporting basic bookkeeping functions.
• Strong customer service skills, with experience handling inquiries and resolving issues via chat and email.
• Proven ability to identify and implement process improvements for increased office efficiency and client satisfaction.

• Supervised team of 2 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved scheduling conflicts, which led to a 25% improvement in meeting efficiency and reduced double-bookings..
• Achieved a 95% customer satisfaction rating through effectively helping with resolving high-volume chat and email inquiries.