JULIA ESMERALDA GOMEZ

• ORR CASE MANAGER
• THE PROVIDENCIA GROUP ( TPG ) Reunification Program
• Work with immigration population ( Youth) Between Ages 12-18 by completing intakes forms by conducting assessments for assigned case load. Assuring to coordinate timely case load paperwork for intakes and complete documentation needed. by entering every detail shared by youth and family in foreign country in timely manner, to Conduct psychological evaluations of applicants to ensure youth is ready to be reunify with assigned sponsor
• Provided counseling and crisis intervention for minors. sponsor and families as needed.
• Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
• Ensured youth transition process from facility to community.
• Assisted in program providing follow up call to minors that had been released to make sure they were enrolled in school and DHS benefits. as well as verifying youth addresses remain same as when minor was released

• ORR CASE MANAGER
• CHICANOS POR LA CAUSA ( CPLC) ORR Reunification program.
• Work with immigration population (Youth) between ages 15-18 by conducting comprehensive assessment for assigned case load. develop treatment plans and make independent decisions assuring youth safety.
• Complete assigned case load by putting together youth paperwork to reunite them with selected and approved sponsor.
• Used therapeutic communication techniques to build rapport and guide discussion with about seven to ten patients per day.
• Implemented evidence-based methodologies and interventions to foster psychological health.
• Prepared reports documenting mental health assessments after meeting with and observing patients.

Clerk one ( Traffic Department )

• Managing over 75 to 100 calls per day and information of fines and arrest warrants and misdemeanors by providing and entering judges decisions into system
• Handling out files to lawyers and public.
• Assisted judge in court room as translator in hearings judge vs party. as well as law firms.
• Produced high-quality communications for internal and external use.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Interacted with customers by phone, email, or in-person to provide information.

• Worked with over 60 to 80 people per day. in crisis and in need.
• Help immigrant population that arrived to USA and have moved to iowa city, IA. from another city as well as iowa residents in need.
• Provide furniture,clothing ,food and bills expenses to residents and immigrant people such as adults, kids,teenagers and violence domestic abuse people in crisis.
• Crisis intervention assistance in supervision to residents in occupational therapy, activities such as listening advice and help people in crisis.
• Relocate and reunify youth and parents and people in need with family by providing support to teenagers as well as adults attempted to commit suicide and drug abuse as well as traveling along, run away from home by relocate them in to shelter or foster home apartments or trailer mobile home as well as adults and teenagers in need of orientation.
• Collaborated with social services, referral sources, and other professionals to meet patient needs.
• Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
• Kept abreast of new and developing information in mental health field by regularly attending professional conferences and workshops.

• Assisted with onboarding new clients and securing paperwork completion. as well as assigned to work immigrant population who owned ITIN NUMBER to jobs available
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained confidentiality of information regarding clients and company.

• My performance in school was to manage sales of English classes as well as material and to gather groups of 15 people for class for each group. with duration of 2 hours each class.
• We received people from different immigration statuses and helped them excel in the language
• My position in management allowed me to have contact with people in person, online and over phone, since it was my duty to inform them of our program 100 ´percent
• Collect payments and manage them
• Managed sales promotions and marketing strategies on major social media sites.
• Provide certification by completing English course
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Led crisis management team and provided quick turnaround solutions.
• Analyzed sales and marketing data for improved strategies.

• Connect collect calls and inbound calls for customers
• Managed over 50 customer calls per day.' or, "Increased sales by 10%".
• Provide service to customer in terms of linking their calls both in mexico and anywhere in the world.
• Management of emails and consultations in this way
• Office administration task ( classified documents file management coordinated work with other departments.

promoted to customer service

• Assisted clients with complains and getting membership with company.

• Worked along with canadian company
• Providing service and attention to companies of monterrey, nuevo leon mexico as Maseca a large important company in mexico.
• The company equipment imported from canada ws distributed in the large companies of monterrey nl. mexico
• My role with the company as seminar coordinator was to gather groups of people of large companies and present our products to them on a seminary by power point.
• Assisted the companies and collect the merchandise sold and / or acquired by the customer
• Translate information from the language system packages acquired by the client.
• Planned and directed staff training and performance evaluations.
• Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.