Hi, I’m
Julia Villafuerte
Foreign Affairs
Ciudad De Mexico
Summary
With a proven track record at VANGUARD LOGISTICS MÉXICO, I excel in optimizing import processes and enhancing customer satisfaction through effective communication and strategic imports management. Leveraging skills in cargo logistics and fostering team collaboration, I've successfully negotiated contracts and reduced costs, demonstrating a commitment to operational excellence and proactive problem-solving.
Overview
13
years of professional experience
Work History
VANGUARD LOGISTICS MÉXICO
Operations Sea Import Manager
03.2014 - Current
Job overview
- Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
- Collaborated with cross-functional teams to identify opportunities for process improvement in the import department.
- Improved delivery times by optimizing logistics and coordinating closely with terminals and warehouses.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Responded to customs, customer and internal requests and notices about documentation requirements to support import regulations.
- Coordinated and negotiated contracts to facilitate unestuffing and delivery at destination.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Supported import metrics around import functions and drove continuous performance improvements.
- Reduced costs for the organization by negotiating favorable contracts with terminals, warehouses, and truckers.
- Fostered a proactive approach in handling issues related to shipment delays, damages, or discrepancies, minimizing customers claims.
- Managed a team of import specialists, providing training and guidance to improve overall performance and productivity.
- Mitigated risks associated with importing goods by conducting thorough assessments of potential challenges or obstacles during transportation processes.
- Monitored industry developments to stay informed about changes in trade policies, tariffs, or other relevant factors affecting imports.
- Strengthened communication channels between internal departments such as finance, procurement, warehousing while managing imports.
- Coordinated with shipping and truckers companies on behalf of clients.
- Developed and maintained relationships with customs brokers, warehouses, terminals and Carriers.
Vanguard Logistics México
Import Customer Service Manager
09.2019 - 09.2021
Job overview
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Created and reviewed invoices to confirm accuracy.
- Developed customer service manual to standardize procedures across all departments.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
ADUANA MÉXICO
Customs and Border Protection Officer
09.2011 - 09.2013
Job overview
- Assisted in emergency situations, providing first aid and coordinating resources when necessary.
- Protected national interests by detecting and preventing potential threats from crossing the border.
- Maintained a high level of professionalism in high-pressure situations, effectively managing confrontations with non-compliant individuals.
- Educated travelers on import regulations, promoting compliance with customs laws while facilitating efficient movement across borders.
- Enhanced border security by conducting thorough inspections of vehicles, cargo, and passengers.
- Prevented the entry of illegal goods by identifying and intercepting contraband items during inspections.
- Utilized advanced technology tools such as X-ray machines and radiation detectors for enhanced screening capabilities during cargo inspections.
- Ensured compliance with immigration laws by verifying documentation for travelers entering the country.
- Reduced wait times at checkpoints by streamlining inspection processes and implementing effective communication strategies.
- Evaluated traveler behavior to identify potential risks or indicators of criminal activity during inspections.
- Collaborated with other law enforcement agencies to apprehend individuals attempting to cross the border illegally.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
- Documented activities in reports and testified in court proceedings to actions.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
Education
Universidad Autónoma De México
Foreing Affairs from Political Science
University Overview
- Completed professional development in International Commerce.
Skills
Cargo logistics
Customs regulations
Intermodal freight
Supply Chain Management
Freight consolidation
Internal Audits
International shipping
Ocean freight
Operational process flows
Effective communication
International shipments
Shipping quotes
Customer support
Reporting abilities
Import management
Languages
English
Upper intermediate (B2)
Spanish
Advanced (C1)
Italian
Elementary (A2)
Timeline
Import Customer Service Manager
Vanguard Logistics México
09.2019 - 09.2021
Operations Sea Import Manager
VANGUARD LOGISTICS MÉXICO
03.2014 - Current
Customs and Border Protection Officer
ADUANA MÉXICO
09.2011 - 09.2013
Universidad Autónoma De México
Foreing Affairs from Political Science