Julian Flavell
San Cristobal de Las Casas k
Overview
29
29
years of professional experience
Work History
Royal Mail Postperson
Royal Mail Delivery Office
York, United Kingdom
09.2019 - 09.2021
- Sorted and organised mail for efficient delivery across designated routes,.
- Delivered letters and parcels punctually to residential and business addresses, driving and often walking over 15 miles a day in harsh weather conditions.
- Engaged with customers to address enquiries and provide assistance.
- Sorted and organised post efficiently at the depot to facilitate smooth delivery operations.
- Maintained excellent customer satisfaction by delivering mail on time and providing service with a smile.
- Maintained customer satisfaction by staying polite, friendly and helpful throughout deliveries.
- Demonstrated flexibility by performing duties beyond usual responsibilities during busy periods.
- Upheld high standards of customer service, resolving issues promptly to maintain customer satisfaction.
- Engaged with the local community, building trust and rapport with customers on delivery routes.
- Researched new routes and locations by reading maps and GPS.
Customer Assistant
Sainsbury's Local
York, United Kingdom
02.2016 - 09.2019
- Assisted customers with product enquiries and provided knowledgeable advice.
- Operated checkout systems accurately to process customer transactions.
- Managed inventory levels to support efficient stock replenishment.
- Resolved customer complaints by addressing concerns and providing solutions.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team members to achieve store objectives and targets.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Managed inbound customer service calls, effectively addressing enquiries and resolving issues to maintain high satisfaction levels.
Professional Translator
Freelance
San Cristobal de Las Casas
06.2011 - 02.2016
- Translated scientific articles, ensuring a high-quality and accurate representation of the original content.
- Principally translations from Spanish to English.
- Translated articles published in academic journals related to topics such as sustainability, development, ecology, agroecology, agroforestry, anthropology, conservation science, chemical ecology, watershed management, conservation genetics, sociology, coffee farming, and agricultural science.
- Maintained up-to-date knowledge of industry trends and terminology, allowing for timely adaptation to changes in language use and client demands.
- Established strong relationships with clients by providing exceptional service and timely delivery of translated materials.
- Proofread and edited translated documents, guaranteeing high accuracy and consistency across texts.
- Collaborated with clients to understand specific translation needs and preferences, tailoring services to meet diverse requirements and expectations.
- Conducted comprehensive research to enhance contextual understanding and improve translation accuracy for specialised subject matter.
Spoken English Teacher
Universidad Autonoma de Chiapas
Tapachula
01.2009 - 06.2011
- Developed and implemented engaging lesson plans that enhanced students' spoken English proficiency and confidence.
- Facilitated interactive classroom activities that encouraged active participation and improved communication skills among students.
- Organised extracurricular speaking clubs that fostered a supportive environment for students to practice conversational English.
- Promoted an understanding of cultural nuances in language use, preparing students for international communication.
- Implemented phonetics training to improve students' pronunciation and reduce their native language accent.
- Helped students overcome language barriers through motivation, dedication and persistence in helping them to succeed.
- Evaluated student language developments through verbal and written assessments, providing extra support to struggling or underachieving pupils.
- Promoted language learning through creative expression, including drama, art, and storytelling.
- Developed and enforced classroom code of conduct to maintain order during lessons.
- Provided guidance on language certification exams, improving students' success rates in IELTS and TOEFL.
- Conducted engaging conversation classes to improve students' speaking and listening skills in real-life scenarios.
Research Assistant
El Colegio de La Frontera Sur
Campeche
02.2003 - 02.2005
- Monitored bat and bird diversity in the Calakmul Rainforest Biosphere Reserve in Campeche, Mexico.
- Involved spending periods of up to three weeks under harsh conditions in the forest.
- Collaborated with team members to achieve target results.
- Results compiled into a database and subsequently analysed. Using statistical software.
- Prepared range of written communications, documents and reports.
- Collaborated with researchers on studies related to tropical forest ecology, contributing to scientific knowledge, and management improvements.
- Analysed data using statistical software, contributing to the advancement of microbial ecology understanding.
Director of Language School
Universidad Ciencias y Artes de Chiapas (UNICACH)
Tuxtla Gutierrez
09.2000 - 09.2001
- Founder of first language school at UNICACH.
- Developed and implemented comprehensive language programmes tailored to diverse learner needs and objectives.
- Oversaw curriculum design and evaluation processes to ensure alignment with educational standards and institutional goals.
- Managed recruitment, training, and performance evaluation of teaching staff to enhance instructional quality and student engagement.
- Facilitated professional development workshops for faculty, promoting innovative teaching methodologies and pedagogical strategies.
- Developed and supervised staff by providing orientation, training, support and direction.
- Managed annual budgeting and financial planning processes, optimising resource allocation and cost control.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Managed complaints with calm, clear communication and problem-solving.
English Teacher
Universidad Automoma de Chiaoas
tux
08.1994 - 08.2000
- Developed and implemented engaging lesson plans that cater to diverse learning styles and promote language acquisition.
- Facilitated dynamic classroom discussions and activities that encouraged critical thinking and effective communication among students.
- Evaluated student performance through standardised assessments and provided constructive feedback to enhance learning outcomes.
- Collaborated with colleagues to design interdisciplinary projects that integrate English language skills with other academic disciplines.
- Organised extracurricular activities, such as literary clubs and language workshops, to foster a passion for English language and literature.
- Conducted professional development workshops focused on innovative teaching methodologies and technology integration in language instruction.
- Managed classroom dynamics effectively, fostering a positive and inclusive learning environment for all students.
- Planned lessons with dynamic discussions and exercises to promote engagement.
- Adapted teaching strategies to accommodate students with different learning styles, ensuring no student was left behind.
- Assessed student progress through regular assignments, tests, and oral presentations, providing constructive feedback.
- Boosted writing skills by designing creative and comprehensive exercises.
- Established safe learning environment to make students feel comfortable, secure and confident.
- Managed pupil behaviour, applying appropriate and effective measures in cases of misbehaviour.
- Monitored students' attendance and behaviour and followed up in case of negative changes.
- Designed and implemented engaging English curriculum to meet diverse student needs and foster language development.
- Developed constructive feedback on homework to drive attainment.
- Advocated for the integration of critical thinking and problem-solving exercises in the English curriculum to develop key skills.
- Facilitated debate clubs and public speaking workshops to enhance students' confidence and oral communication skills.
Billings Operative
British Telecommunications
London , United Kingdom
08.1992 - 08.1994
- Processed and validated billing transactions, resolving discrepancies to maintain accuracy.
- Collaborated with cross-functional teams to streamline billing processes and improve efficiency.
- Managed customer account inquiries, providing detailed explanations of billing statements and charges.
- Implemented system enhancements that increased the reliability of billing operations and reduced errors.
- Operated machinery and equipment safely, adhering to strict health and safety protocols.
- Collected, sorted and packed finished products for storage or transport to destinations.
- Packed products with precision, ensuring accurate counts and quality standards were met.
- Maintained a clean and organised work environment, upholding company's cleanliness standards.
- Implemented health and safety guidelines, minimising risks of accidents in the workplace.
- Delegated team tasks and organised workflows to prioritise critical jobs and meet stringent deadlines.
Education
Bachelor of Science - Geography BSc
Royal Holloway Univeristy of London
Egham, Surrey 01-1992
A-Levels - Geography Biology Maths
King Edward VI College
Stourbridge 01-1987
GCSEs - Biology, Geography, Maths, Physics, Chemistry. English Lit, English Language, French, Hizstory,
Dormston Comprehensive School
Sedgley, West Midllands 01-1985
Skills
- Data entry proficiency
- Problem solving
- Team collaboration
- Conflict resolution
- Adaptability
- Attention to detail
- Flexibility
- Communication skills
- Positive attitude
- Punctuality
- Professional attitude
- Effective team member
- Multitasking
- Reliability
- Decision making
- Time-management
- Relationship building
- Product knowledge
- Complaint handling
- Data analysis
- Polite and friendly
- Hard-working
- Team player
- People Management
- Social media platforms use
- Microsoft Office proficiency
- Technological literacy
- Assertiveness
- Data entry efficiency
- Live chat operation
- Project management
- Research and analysis
- Translation accuracy
- Data interpretation
- Client communication
- Cultural sensitivity
- Proofreading
- Creative thinking
- Text editing proficiency
- Written translation
- Communication excellence
- Active listening
- Language teaching
- Creativity and innovation
- Research methodology
- Statistical software
- Excellent written and verbal skills
- Great presentation skills
- Statistical software handling
- Multitasking proficiency
- Confidentiality understanding
- Statistical analysis software
- Proactive communication
- Friendly and approachable
- Recording accurate observations
- Ethical judgment
- STEM education techniques
- Conflict resolution in academia
- Intellectual property law
Hobbies and interests
- Photography
- Hiking
- Caving
- Cycling
Accomplishments
- Bronze, Silver and Gold Duke of Edinburgh Awards 1982 to 1988
Diplomas
- Diploma in Mangove Ecology , Management and Restoration October 2005
- Diploma in Sustainable Management of Watersheds April 2007
Timeline
Royal Mail Postperson
Royal Mail Delivery Office
09.2019 - 09.2021
Customer Assistant
Sainsbury's Local
02.2016 - 09.2019
Professional Translator
Freelance
06.2011 - 02.2016
Spoken English Teacher
Universidad Autonoma de Chiapas
01.2009 - 06.2011
Research Assistant
El Colegio de La Frontera Sur
02.2003 - 02.2005
Director of Language School
Universidad Ciencias y Artes de Chiapas (UNICACH)
09.2000 - 09.2001
English Teacher
Universidad Automoma de Chiaoas
08.1994 - 08.2000
Billings Operative
British Telecommunications
08.1992 - 08.1994
Bachelor of Science - Geography BSc
Royal Holloway Univeristy of London
A-Levels - Geography Biology Maths
King Edward VI College
GCSEs - Biology, Geography, Maths, Physics, Chemistry. English Lit, English Language, French, Hizstory,
Dormston Comprehensive School