Red Hat Enterprise Linux Server
Julian Reyes
Industrial Engineer With A Specialty In Systems And Electronics
Naucalpan,MEX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
14
14
Languages
4
4
years of post-secondary education
30
30
years of professional experience
Work History
CEO
GERONSYS TECHNOLOGY
Naucalpan, Estado de Mexico
10.2009 - Current
- Currently working on Installation and Implementation of Stack Libraries of Spectra Logic
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Improved business profits by 20% through strategic updates to processes, procedures and team makeup
Customer Service Manager
Sun Microsystems
Mexico City, Distrito Federal
06.2005 - 03.2009
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Consistently managed 12-person staff, effectively resolving issues, which resulted in top ranking out of 4 teams
Latinoamerican Customer Support Specialist
STORAGETEK
Mexico City , Mexico City
03.1995 - 06.2005
- Responsible for second level support in Latin America, especially Mexico, Colombia, Argentina, Peru, Ecuador, Chile, Venezuela..
- Conducted research, gathered information from multiple sources and presented results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Served customers in friendly, efficient manner following outlined steps of service.
- Worked closely with Sales Team to maintain optimum levels of communication to effectively and efficiently complete projects.
- Handled 25 calls per month to address customer inquiries and concerns
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Resolved problems, improved operations and provided exceptional service
Senior Support Engineer
COMPUTACION TECNOLOGICA DE MEXICO
Mexico City, Mexico City
08.1990 - 03.1995
- Disk specialist from StorageTek, IBM and HDS
- Researched complex technical issues and provided resolutions.
- Drove implementation of quality requirements for new product designs and adherence to customer specifications and production requirements.
- Investigated hardware product issues involving materials and software and devised solutions.
- Traveled to customer sites to provide prompt resolutions to issues.
- Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
- Patched software and installed new versions to eliminate security problems and protect data
- Performed root cause analysis and general troubleshooting
- Monitored systems in operation and input commands to troubleshoot areas
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments
Education
Bachelor of Science - Systems And Electronics Applied in The Industry
Technological Institute of Veracruz
Veracruz Mexico 09.1981 - 09.1985
Skills
English
undefinedSoftware
CentOS Server
Microsoft Windows Server
Ubuntu
Debian
HTML
JavaScript
Nodejs
Expressjs
Reactjs
Python
Dell EMC Networker
Veeam Backup and Replication
Legato Networker
Additional Information
Extensive knowledge of Sun Oracle brand Automatic Tape Libraries, Knowledge of Spectra Stack and Spectra T950 Tape Libraries, Basic knowledge of BlackPearl Objet Storage Disk and BlackPearl NAS
Interests
Mexican Music, Italian Music, Country Music
Sports, as a young man I was a marathon runner
Timeline
CEO
GERONSYS TECHNOLOGY
10.2009 - Current
Customer Service Manager
Sun Microsystems
06.2005 - 03.2009
Latinoamerican Customer Support Specialist
STORAGETEK
03.1995 - 06.2005
Senior Support Engineer
COMPUTACION TECNOLOGICA DE MEXICO
08.1990 - 03.1995
Bachelor of Science - Systems And Electronics Applied in The Industry
Technological Institute of Veracruz
09.1981 - 09.1985
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