Summary
Overview
Work History
Education
Skills
Certification
Technologies Highlight Projects
Software
Languages
Timeline
Generic
Julian Roiz Angulo

Julian Roiz Angulo

Sr Business Development & Customer Success Manager
Mexico City / Culiacan

Summary

Experienced Customer Success Manager and Continuous Improvement Consultant with a proven track record of boosting customer satisfaction, streamlining operations, and driving digital innovation. Proficient in designing processes, implementing automation, and leveraging data for strategic decision-making. Entrepreneurial mindset with a background in business development and creating user-centric technology solutions.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Independent Consultant (Freelancer)

Process Optimization, Automation & Continuous Improvement
Culiacan
01.2025 - Current
  • Advised small businesses on process improvement, automation, and performance tracking.
  • Implemented cost-effective automation tools (Zapier, Google Apps Script, Python).
  • Developed and implemented process optimization strategies to enhance operational efficiency across multiple departments.
  • Guided change management initiatives and performance KPIs.
  • Conducted thorough assessments of existing workflows, identifying bottlenecks and recommending actionable improvements.

Co-founder & Business Developer

MercaditoGo – Local Produce Delivery App
Culiacan
09.2024 - Current
  • Designed business model and validated it through local market research and testing.
  • Led tech infrastructure development (Flutter / Dart + Firebase).
  • Developed strategic partnerships with local farmers and producers to enhance product offerings and ensure a diverse selection of fresh produce.
  • Implemented a user-friendly mobile application interface, improving customer experience by streamlining the ordering process.
  • Oversaw daily operations, ensuring efficient order processing and timely deliveries to maintain high customer satisfaction levels.

Sr. Customer Success Manager

The Real Metrics
Mexico City
11.2021 - 03.2025
  • Improved operational efficiency metrics by 20% through performance analytics.
  • Increased customer satisfaction by resolving service issues through cross-functional collaboration.
  • Boosted loyalty and upsell opportunities, resulting in a 15% revenue uplift.
  • Standardized customer support processes with clear escalation and service protocols.

Continuous Improvement Manager

Ab-InBev
Mexico City
01.2020 - 10.2021
  • Led Lean initiatives achieving a 10% increase in product quality.
  • Designed and rolled out CI training programs, enhancing productivity by 15%.
  • Developed value stream maps to optimize end-to-end production.

Internal Control Specialist

Ab-InBev
Aguascalientes
04.2018 - 01.2020
  • Managed compliance with MICS, SOX, and ITIL frameworks through audits and reconciliations.
  • Conducted root-cause analysis to strengthen risk controls and corporate governance.
  • Standardized internal policies in collaboration with leadership.

Education

Bachelor’s - IT Management Engineering

Universidad TecMilenio
Culiacan, Mexico
12.2016

Skills

Certification

Lean Six Sigma White Belt

Technologies Highlight Projects

Python, React, Dart/Flutter, ClickUp, Trello, Jira, Process automation bots for finance and operations, Custom SAP scripts for data extraction, transformation, and reporting, Automation workflows integrated with Google Workspace, CRMs, and internal databases

Software

Python

Flutter

React

Project Management (Clickup, Jira, Trello, etc)

CRM (Salesforce, Zoho, Hubspot, etc)

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Independent Consultant (Freelancer)

Process Optimization, Automation & Continuous Improvement
01.2025 - Current

Co-founder & Business Developer

MercaditoGo – Local Produce Delivery App
09.2024 - Current

Sr. Customer Success Manager

The Real Metrics
11.2021 - 03.2025

Continuous Improvement Manager

Ab-InBev
01.2020 - 10.2021

Internal Control Specialist

Ab-InBev
04.2018 - 01.2020

Bachelor’s - IT Management Engineering

Universidad TecMilenio
Julian Roiz AnguloSr Business Development & Customer Success Manager