Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julie Lopez

San Diego

Summary

Dynamic Fixed Operations Director with a proven track record at Camping World, enhancing operational efficiency and customer satisfaction. Expert in optimizing profitability through strategic resource allocation and employee retention strategies. Skilled in fostering teamwork and collaboration, driving significant improvements in service delivery and achieving a notable increase in customer loyalty.

Overview

14
14
years of professional experience

Work History

Fixed Operations Director

Camping World
04.2023 - Current
  • Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
  • Checked employee and resource utilization for each department.
  • Monitored financial performance through daily reports.
  • Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
  • Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
  • Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
  • Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
  • Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
  • Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
  • Supervised mechanics, service advisors and sales personnel.
  • Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
  • Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
  • Cultivated strong internal, customer, and manufacturer relationships.
  • Negotiated and finalized profitable contracts.
  • Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
  • Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
  • Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
  • Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
  • Boosted staff loyalty and reduced turnover with introduction of innovative programs.
  • Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
  • Drove optimization of client experience, surpassing corporate objectives and delivering additional Number% business growth.
  • Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
  • Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
  • Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
  • Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Part and Service Director

RV Solutions, Inc.
03.2014 - 04.2023
  • Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
  • Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
  • Monitored key performance indicators to identify areas for improvement and implement corrective actions.
  • Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
  • Implemented a preventive maintenance program that led to fewer unexpected breakdowns and improved vehicle lifespan.
  • Collaborated with sales team to drive revenue growth from parts and service operations.
  • Reduced operating costs through strategic resource allocation and process improvements.
  • Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
  • Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
  • Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
  • Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
  • Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
  • Improved customer satisfaction by streamlining parts and service department processes.
  • Boosted department profitability with effective pricing strategies and cost control measures.
  • Implemented employee training programs for continuous skill development and improved job performance.
  • Increased efficiency in the parts inventory management system for optimized workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Assistant Service Manager

RV Solutions,Inc
10.2011 - 03.2013
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Followed up with customers during and after installations to verify satisfaction.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
  • Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Ensured compliance with industry regulations by staying informed about changes in legislation or standards related to automotive repair services.
  • Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
  • Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Graduate Certificate - Medical Office Management

Skadron College
San Bernardino

Graduate Certificate - Medical Assistant

Concorde College
San Diego, California
01.2012

Graduate - High School

Ramona High School
Riverside, California
1997

Skills

  • Setting goals
  • Customer relations
  • Operational efficiency
  • Maintaining compliance
  • Quality assurance standards
  • Cultivating productive relationships
  • Implementing performance targets
  • Manufacturer warranty policies
  • Optimizing profitability
  • Employee retention strategies
  • Scheduling and coordination
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking
  • Excellent communication
  • Team leadership
  • Verbal and written communication
  • Customer service management
  • Self motivation
  • Analytical thinking
  • Customer relationship management

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Fixed Operations Director

Camping World
04.2023 - Current

Part and Service Director

RV Solutions, Inc.
03.2014 - 04.2023

Assistant Service Manager

RV Solutions,Inc
10.2011 - 03.2013

Graduate Certificate - Medical Office Management

Skadron College

Graduate Certificate - Medical Assistant

Concorde College

Graduate - High School

Ramona High School

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Julie Lopez