Julieta Munoz
EL Paso,TX
Summary
Hardworking and passionate with strong organizational skills eager to secure Branch Manager position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve company and team goals.
Overview
14
14
years of professional experience
Work History
Financial Center Manager
Bank of America
08.2022 - Current
- Implemented policies to improve efficiency and team performance.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Built and lead high-performance team focused on achieving sales and service goals.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee excellent clients service.
Regional Manager
Cottonwood Financial DBA Cash Store
04.2013 - 07.2022
- Supervised staff in two states New Mexico and Texas to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 22 locations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
District Manager
Cottonwood Financial /DBA Cash Store
01.2013 - 04.2013
- Supervised 7 locations in EL Paso, TX enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Recruited, interviewed and hired employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Cottonwood Financial / DBA Cash Store
03.2012 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies..
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of excellent customer care.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Center Director
Jenny Craig Weight Loss Centers
03.2009 - 09.2009
- Promoted positive customer experience thought day-to-day supervision and management of 2 Jenny Craig Centers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Build loyal client base with long term relationships helping clients meet their weight loss goals.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Southwest University
El Paso, TX06.1986
Skills
- Operational Standards
- Team Development
- Build Customer Relationships
- Client Satisfaction
- Loan Processing
- Operational Efficiency
- Customer Experience Management
- Schedule Coordination
- Customer Needs Assessments
- Risk Assessment and Classification
- Motivational Techniques
- Providing Feedback
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Financial Center Manager
Bank of America
08.2022 - Current
Regional Manager
Cottonwood Financial DBA Cash Store
04.2013 - 07.2022
District Manager
Cottonwood Financial /DBA Cash Store
01.2013 - 04.2013
Assistant Manager
Cottonwood Financial / DBA Cash Store
03.2012 - 01.2013
Center Director
Jenny Craig Weight Loss Centers
03.2009 - 09.2009
Associate of Science - Hotel, Motel, And Restaurant Management
Southwest University
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