Julieta Vazquez
Customer Advocate And English Teacher
Ciudad de México
Summary
Dynamic Customer Advocate with a proven track record at Telat, excelling in complaint handling and persuasive communication. Skilled in educating customers and enhancing their experience, I leverage my call center expertise to drive satisfaction and loyalty. A collaborative team player, I effectively manage inbound calls while employing upselling strategies to achieve business goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Customer Advocate
Telat
Mexico City
08.2023 - Current
- Educated customers about the business model and use my tools in order to clarify all their questions.
- Increased overall efficiency by streamlining workflows within the customer advocate team.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Managed timely and effective replacement of damaged or missing products.
English Teacher
Harmon Hall
Mexico City, Mexico
10.2014 - 08.2023
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Developed innovative lesson plans to engage students in English language learning.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Prepared comprehensive English curriculum for multiple classes.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
Education
Teacher's Degree - Teaching English As A Second Language
Harmon Hall
Mexico City, Mexico 05.2001 -
Associate of Science - Veterinary Medicine
Facultad De Medicina Veterinaria Y Zootecnia
Mexico City, Mexico 05.2001 -
Skills
Complaint handling
Upselling strategies
Persuasive communication
Educating customers
Inbound call management
Service-oriented mindset
Assertiveness
Teamwork
Call center experience
Teamwork and collaboration
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Customer Advocate
Telat
08.2023 - Current
English Teacher
Harmon Hall
10.2014 - 08.2023
Teacher's Degree - Teaching English As A Second Language
Harmon Hall
05.2001 -
Associate of Science - Veterinary Medicine
Facultad De Medicina Veterinaria Y Zootecnia
05.2001 -