Learning new languages
Juliett Guadalupe Bañales Uriarte
Mexicali, Baja California
Summary
Dedicated Horse Trainer with 6 years of experience. Cares for horses, maintains stable conditions and implements training regimens teaching horses to live and work in harmony with owners. Deepens bond between beast and master through proven training techniques.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Horse Trainer
Rancho Los Flamingos
Mexicali, Baja California
02.2022 - 01.2023
- Scheduled farrier and vet appointments regularly.
- Prepared horses for specific competitions or tasks.
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Rode horses in training sessions and provided feedback on track performance.
- Worked with ranch hands to clean stables and riding areas.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
- Provided treatment for minor horse injuries.
- Observed animals closely to understand individual needs and behaviors.
- Administered prescribed medications to animals based on individual needs.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
Customer Service Representative
Telvista
Mexicali, Baja California
08.2020 - 09.2021
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Staff Pharmacist
Farmacia Hispano Americano
Mexicali, Baja California
01.2020 - 08.2020
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Correctly completed pharmacy daily and weekly reports.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Completed new and updated patient profiles with lists of patient medications.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
Waitress
El Gran Sabor
Mexicali, Baja California
02.2016 - 09.2019
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Kinder Certificate -
Garfield Elementary School
01.2003 - 05.2009
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Lennox Middle school
01.2009 - 05.2011
Certificate -
Primaria Niños Heroes
Mexicali, Baja California 01.2011 - 05.2011
Secundaria Marcelino Champagnat #120
Mexicali, Baja California 01.2011 - 01.2014
English Certificate -
English Center Villa
Mexicali, Baja California 01.2016 - 09.2016
High School Diploma -
Preparatoria Cuautemoc
Mexicali, Baja California 07.2018 - 01.2020
Bachelors Degree - Veterinarian Science
Universidad Autonoma De Baja California
Mexicali, Baja California 01.2022 - Current
Skills
Knowledge in use of : Printers, copy machines and faxMastery of English 100%Other information of interestExperience in Customer Service
Horse grooming
Western-style riding
Dependable and Responsible
Groundwork
Excellent Communication
Critical Thinking
Flexible and Adaptable
Good Telephone Etiquette
Self-Motivated
Interests
Hobbies
I enjoy staying active both mentally and physically. I read frequently and set myself personal growth goals consisting of learning new things. Be it learning a new language, sport, recipe etc. I strive to stay healthy physically, meaning I workout daily and go on 15 minute morning runs when possible. I also go horseback riding either weekly or biweekly, also keeping my animal care related knowledge up to date as often as possible.
Timeline
Horse Trainer
Rancho Los Flamingos
02.2022 - 01.2023
Bachelors Degree - Veterinarian Science
Universidad Autonoma De Baja California
01.2022 - Current
Customer Service Representative
Telvista
08.2020 - 09.2021
Staff Pharmacist
Farmacia Hispano Americano
01.2020 - 08.2020
High School Diploma -
Preparatoria Cuautemoc
07.2018 - 01.2020
Waitress
El Gran Sabor
02.2016 - 09.2019
English Certificate -
English Center Villa
01.2016 - 09.2016
Secundaria Marcelino Champagnat #120
01.2011 - 01.2014
Certificate -
Primaria Niños Heroes
01.2011 - 05.2011
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Lennox Middle school
01.2009 - 05.2011
Kinder Certificate -
Garfield Elementary School
01.2003 - 05.2009