Computers
Julio Alberto Brito García
Customer Service Representative
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Tech Suppport
CompuCom
Remote
2024.01 - Current
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer Service Agent
TTEC
12.2022 - 01.2024
- Ensuring data privacy and security when handling sensitive customer information.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Representative
Aventus
Remote
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Virtual Receptionist
Apollo Answering Service
04.2022 - 11.2023
- Answering and forwarding calls and emails
- Scheduling appointments and reservations
- Sending reminders and confirmations
- Assisting customers with basic troubleshooting
- Handling complaints and recording interactions
- Assisting with administrative tasks
- Coordinating with other staff
- Following company guidelines
- Handling issues and situations according to the client's script and instructions.
Core Life Insurance (Customer Service)
Tech Mahindra
02.2021 - 04.2022
- Responding to inquiries, assisting with policy changes and updates, and addressing claims-related concerns
- Providing information, resolving problems, and assisting with financial transactions
- Documentation and Record Keeping, maintaining accurate records, and ensuring compliance with regulations and policies
- Assisting with digital tools and online policy management
- Providing product knowledge and guidance on long-term financial planning
- Proactively communicating with customers and building relationships
- Interacting with customers through various communication channels
- Participating in ongoing training programs to stay updated on products, trends, and best practices.
Education
International Business Administration -
03.2017 - 05.2022
Skills
Microsoft Office
Multitasking
CRM
Customer Service
Call Control
Information Verification
Complaint Handling
Empathetic and genuine
Call center experience
Microsoft Office Suite proficiency
Billing Inquiries
Inbound Call Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Psycology
Videogames
Technology
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureCareer advancementWork from home optionPersonal development programsWork-life balanceHealthcare benefitsSoftware
Zendesk
G suite
Microsoft Office
Salesforce
Timeline
Customer Service Representative - Aventus
10.2024 - Current
Tech Suppport - CompuCom
2024.01 - Current
Customer Service Agent - TTEC
12.2022 - 01.2024
Virtual Receptionist - Apollo Answering Service
04.2022 - 11.2023
Core Life Insurance (Customer Service) - Tech Mahindra
02.2021 - 04.2022
UNINTER, Cuernavaca - International Business Administration,
03.2017 - 05.2022