Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Barragan Zepeda

Sr Business Development Executive
San Lucas Evangelista

Summary

Passionate and committed to helping people using the knowledge, skills and experiences gathered over the course of life thus far. Like to make decisions based on factual and solid information.

Experience as customer service agent as well B2B, Cold Calling, Prospecting and Telemarketing. Personable, friendly and solution-oriented Business Development Executive with over 6 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Professional Business Development Executive with vital abilities in sales. Delivers above-quota results through tenaciously built partnerships and impressive revenue-generating skills.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Sr Business Development Executive

Bython
Zapopan
07.2018 - 08.2024
  • Researched prospective clients to develop and execute cold call lists.
  • Identified cross-selling opportunities through ongoing customer needs analysis.
  • Closed long-term agreements through skilful negotiation.
  • Created effective marketing, sales and promotional initiatives to drive revenue.
  • Created short-term and long-term goals for business team to achieve objectives.
  • Evaluated team performance to identify areas requiring improvement.
  • Researched trends to gather data and implement innovative strategies.
  • Produced quotes and proposals to provide value and benefits to prospective clients.
  • Coached and trained staff to comply with company policy and procedures.
  • Increased client base by identifying potential opportunities and establishing new relationships with key decisionmakers.
  • Utilized advanced data analysis tools to track sales performance metrics, identify areas for improvement, and develop targeted strategies for growth.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Exceeded sales quotas consistently by employing a consultative selling approach focused on understanding client needs thoroughly before proposing tailored solutions.

Billingual Customer Service Representative

Alorica
Guadalajara
08.2016 - 02.2018
  • Processed and issued product orders and service upgrades for customers.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Maximized customer satisfaction by resolving service issues promptly.
  • Addressed customer service enquires quickly and accurately.
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
  • Built rapport with customers through courteous and professional communications.
  • Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
  • Assisted customers with product-related questions, feedback and complaints.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Coordinated referrals and escalations to obtain specialized support.
  • Stayed current on policies, procedures and standards to offer optimal support.
  • Provided information on after-sales services for comprehensive support.
  • Kept detailed records of customer interactions for future reference.
  • Processed refunds, exchanges and service requests for customers.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
  • Followed scripts and processes to uphold brand standards.

Technical Support Level I

TTEC
Guadalajara
11.2012 - 12.2014
  • Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
  • Managed a high volume of tickets in helpdesk system, consistently meeting or exceeding response time targets.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Assisted in development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
  • Tracked KPIs and created continuous improvement plans.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.

Customer Service Representative

TTEC
Guadalajara
11.2011 - 05.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

High School Diploma -

Arizona State Department of Education
Phoenix
01.2008 - 05.2010

Skills

Process Optimisation

Customer Needs Analysis

Prospecting

Cold Calling

Business Development

B2B

B2C

Telemarketing

Technical Support

New Business Development

Training and Mentoring

Proficient in Word, Excel and PowerPoint

Lead Generation

Languages

English
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)

Timeline

Sr Business Development Executive

Bython
07.2018 - 08.2024

Billingual Customer Service Representative

Alorica
08.2016 - 02.2018

Technical Support Level I

TTEC
11.2012 - 12.2014

Customer Service Representative

TTEC
11.2011 - 05.2012

High School Diploma -

Arizona State Department of Education
01.2008 - 05.2010

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Julio Barragan ZepedaSr Business Development Executive