Summary
Overview
Work History
Education
Skills
Timeline
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Julio Bernal

San José Del Cabo

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Waiter

Semillón
San José del Cabo
12.2021 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Digital Designer

Santa María hotel and suites
San José del Cabo
10.2020 - 04.2021
  • Reviewed product positioning and online marketing content to identify room for improvement.
  • Developed creative solutions that drove engagement with published content.
  • Provided advice and guidance on aesthetics for campaigns, projects and promotional events.
  • Aligned designs with brand image while meeting usability and website standards.

Assistant Manager

Dalton Gin Bar
San José del Cabo
05.2019 - 12.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Monitored security to protect employees, customers and property.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Waiter

La Revolución, Comedor De Baja California
San José del Cabo
12.2018 - 10.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.

Education

BBA - Business Administration

Tecnológico Nacional De México
Los Cabos, B.C.S.
08.2018 - Current

Skills

Strategic planning

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Timeline

Waiter

Semillón
12.2021 - Current

Digital Designer

Santa María hotel and suites
10.2020 - 04.2021

Assistant Manager

Dalton Gin Bar
05.2019 - 12.2019

Waiter

La Revolución, Comedor De Baja California
12.2018 - 10.2021

BBA - Business Administration

Tecnológico Nacional De México
08.2018 - Current

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Julio Bernal