Julio Daza
Summary
Versatile and results-oriented professional with extensive experience in administrative and customer service roles, notably at RAMS Construction. Excelled in bilingual document translation and customer problem-solving, enhancing operational efficiency and client satisfaction. Skilled in cash management and staff supervision, demonstrating a proactive approach to fraud prevention and team productivity.
Overview
8
8
years of professional experience
Work History
Bilingual Administrative Assistant
RAMS CONSTRUCTION
ONTARIO, CANADA
03.2022 - 07.2024
- Provided comprehensive administrative support during company-wide audits while maintaining strict adherence to internal policies and procedures.
- Ensured accuracy of financial records by assisting with invoicing duties and reconciling discrepancies as they occurred within the accounts payable/receivable process.
- Facilitated on boarding process for new employees, providing initial training materials in both languages as needed.
- Contributed to a positive work environment by fostering open communication between team members and providing support for their needs in a timely manner.
Front Desk Receptionist Cashier
HARDROCK HOTELS
Solidaridad, Quintana Roo, Mexico
06.2019 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Front Desk Receptionist / Cashier
Iberostar Hotels & Resorts
Solidaridad, Quintana Roo, Mexico
02.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Main Bank Cashier
GRUPO FINANCIERO SALINAS & ROCHA
Tehuacán, Puebla, Mexico
05.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Hotel Front Desk Supervisor /Cashier
CASA TAKYWARA
Holbox, Quintana Roo
05.2016 - 03.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Bachelor of Tourism Management - Turismo
Universidad Del Golfo De Mexico
Tehuacán, Puebla, MexicoSkills
- Fluent bilingualism
- Document translation
- File management
- Spreadsheet creation
- Customer service
- Problem-solving
- Time management
- Data organization
- Administrative support
- Supervising staff
- Cash handling and management
- Fraud prevention awareness
Languages
English
Bilingual or Proficient (C2)
Timeline
Bilingual Administrative Assistant
RAMS CONSTRUCTION
03.2022 - 07.2024
Front Desk Receptionist Cashier
HARDROCK HOTELS
06.2019 - 09.2021
Main Bank Cashier
GRUPO FINANCIERO SALINAS & ROCHA
05.2018 - 02.2019
Front Desk Receptionist / Cashier
Iberostar Hotels & Resorts
02.2018 - 05.2019
Hotel Front Desk Supervisor /Cashier
CASA TAKYWARA
05.2016 - 03.2017
Bachelor of Tourism Management - Turismo
Universidad Del Golfo De Mexico