Summary
Overview
Work History
Education
Skills
Certification
Academic
Personal Information
Guitar, Sports, Music
Languages
Timeline
Generic
Julio de Jesús Martínez Hurtado

Julio de Jesús Martínez Hurtado

Tijuana

Summary

With 15 years of experience in administrative, customer support and success, IT, and technologies, the primary focus has always been on constant improvement. Throughout the career, successfully undertook tasks such as creating weekly reports, sales reports, closing sales reports, accruals, finance and costs management, and customer-facing responsibilities. These experiences have provided valuable knowledge and skills to perform effectively in any professional setting.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Consultant - Data Integration

Qlik Technologies Inc.
07.2024 - 02.2025
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.

Customer Service Delivery Manager (Contractor)

QAD CLOUD
11.2023 - 11.2024
  • Main point of contact for customers all over the world, 12 accounts assigned
  • Data analysis, cloud analysis and business intelligence for possible opportunities with third party applications within cloud services
  • Build a trusted advisor relationship with customer teams, both executive and operational
  • Proactively manage services and execution against contractual scope and SLA’s
  • Along with these, drive operational excellence, Manage Service Delivery, manage incidents and cases, Manage and track customer satisfaction, Provide technical advice.

Designer, Listing Assistant, Shipping Clerk

Teradata
06.2020 - 10.2023
  • And 2 Production Supervisors along with production line working along with NPI, PMS, and logistics with production, accruals, end of the months reports and data entry
  • Amazon listings, Ad words, content creation, tags, photography, tests
  • Improvements in metrics and KPIS for the optimization of the company.

Service Experience Manager

12.2022 - 08.2023
  • Activities: Provide primary point of contact for Teradata Services and third-party vendors that form part of Teradata service model
  • Build a trusted advisor relationship with customer teams, both executive and operational
  • Liaise with internal SME’s for technical information as needed for tactical and strategic operations
  • Proactively manage services and execution against contractual scope and SLA’s
  • Along with these, drive operational excellence, Manage Service Delivery, manage incidents and cases, Manage and track customer satisfaction, Provide technical advice.

Business Analyst

REPS and CO
07.2019 - 02.2020
  • Activities: Purchasing tickets online in a fast phase with macros in order to fulfill the brokers need, tickets from various types of events, rock, theatre, arena shows, sports
  • Providing
  • Analysis beforehand on how the market flows in the ticketing industry, tagging tickets with
  • Tag Manager, in order toget the priced for final sales and have these in virtual stock
  • Mapping venues and shows in the internal serverwith software developedby the company
  • Campaigns for websites with listings, Google Workspace and Manager to map, site, crawling sites with internal platform on steam
  • Backend duties on SQL, coding and scripting.

Project Manager (Business Analyst)

MI Technologies SA. De CV
10.2018 - 06.2019
  • Taking care of the business Pulse Vinyl mainly content creation and listings (Startup
  • Company) of Imprinted Designs and Vinyl through e-commerce accounts (Amazon, EBay
  • Mercado Libre and self-websites) , Marketing Data Gathering, Research for customer habits and preferences, Analysis on Data relate to market conditions and consumer demographics, purchasing material, reports, productivity reports, in chargeof 16 people in total (Graphic

Account Manager

Plantronics PLAMEX SA DE CV
08.2017 - 09.2018
  • Manage accounts plans of distributors all over the world, focusing on LATAM and
  • Canadaclients, such as end users and retailers, order processing, data entry, follow ups, back orders and back logs, reports, Oracle feeding,weeklymeetings with Managers and Staff in
  • Santa Cruz, preparing strategies within the accounts in order to surpass it to Inside sales dept
  • CA, Communication with Logistics and Shipping in order to follow up shipments being processed
  • Analyzing data from business perspective with Customer service assistance over the phone with Brazil, Canada, Australia and USpersonnelfrom Plantronics on inside sales department.

Lead Auditor Accounts Payable

Panasonic Logistic Solutions
09.2015 - 10.2017
  • Activities: Lead Audit in the logistic and administrative department, Paymentscontrol of charts and carrier’s invoices from over 30 differentcompanies internationally
  • Data entry, accruals, follow ups, weekly reports of accruals, weekly payments to carriers, Discrepancy control, with 3
  • Auditors in charge.

Business Analyst

MI Technologies SA. De CV
01.2015 - 08.2015
  • Project for Brazil distribution)
  • Activities: Accounts for E-commerce such as Mercado Libre, Amazon, Discount Merchant, administrative functions, content creation for social media, listings, follow ups on shipments
  • RMA reports, Submit Orders going overseas, initially going to take care of e-commerce in Brazil for bulbs distribution but ended up on the CS area for Mexico of the DLP bulbs sold
  • Customer
  • Service directly with manufacturers
  • Using data or findings into reports and presentations
  • Google Workspace DFA and DGA usage, Campaign manager for marketing purposes and analytics.

Customer Care and Success Supervisor

LOC-JACK Administracion y Logistica
02.2012 - 08.2015
  • Activities: Customer Service support 24/7 to all the customers, clients
  • Company dedicated to
  • GPSand Tracking of transportation
  • With 3 CSRS undermy charge and 35 Technicians around
  • Mexico and USA
  • My main function was to monitor and resolve issues related with Delayed information from the
  • GPSof each client, these implicated administrative activities such as SalesReports, Agenda, Finance and Costs
  • Gladly implemented processes SOPs that the company didnot have at the time.

Administrative Assistant HR

IMMEX Impulsora de Mercados de Mexico
03.2010 - 04.2011
  • Commercial Development
  • Activities: Starting in the HR area assisting the personal and ended up being promoted to Evaluator of over 41 convenience storesin Tijuana, evaluations and operative duties such as making sure that the personnel of each store meets the requirements of the company and follow instructions, retrieve feedback from each in store leader and pass it to the directive area in order to improve areas with low focus.

Service Experience Analyst

SEA-SES
12.2005 - 06.2008
  • Activities: Case Reviews for the top 32 arr accounts, High touch customers, quarterly reports, presentation and demos for Vantage Console and Support Portal features, Analysis on Changes and Cases
  • Google Cloud, AWS Console, Google Workspace.

Education

Business Administration -

Universidad Humanitas
01.2014

High School - Administration

CECYT Palmas
01.2007

Skills

  • Cloud Solutions with Azure
  • AWS Platform Experience
  • SQL Proficiency
  • Database Management
  • Proficient in Qlik Replicate
  • MariaDB Query Optimization
  • Datadog Monitoring
  • Power BI Reporting Skills
  • SSL Configuration
  • Expertise in Power Apps
  • Data Tagging Expertise
  • Java Programming
  • CRM Software Proficiency
  • SAP Proficiency
  • Proficient in ServiceNow
  • Salesforce Proficiency
  • JIRA Task Tracking

Certification

  • 2017, Digital Marketing, CETYS UNIVERSIDAD
  • 2014, Project Management PMP, CETYS UNIVERSIDAD
  • 2013, Business Coaching and leadership, CETYS UNIVERSIDAD under Grupo EFE
  • 2022, Microsoft Azure DeVops Fundamentals AZ-900
  • 2019, Oracle Database SQL Certified Associate Certification, GOOGLE DATA ANALYTICS

Academic

Business Administration, Universidad Humanitas, Tijuana, Mexico, 2008-2009-2014, High School (Administration), CECYT Palmas, Tijuana, Mexico, 2003-2007

Personal Information

  • Age: 36
  • Number of Children: 2
  • Date of Birth: 01/05/89
  • Marital Status: Married
  • Visa Status: Yes

Guitar, Sports, Music

I like to produce music in my home studio with my friends and family.

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Portuguese
Advanced (C1)

Timeline

Senior Consultant - Data Integration

Qlik Technologies Inc.
07.2024 - 02.2025

Customer Service Delivery Manager (Contractor)

QAD CLOUD
11.2023 - 11.2024

Service Experience Manager

12.2022 - 08.2023

Designer, Listing Assistant, Shipping Clerk

Teradata
06.2020 - 10.2023

Business Analyst

REPS and CO
07.2019 - 02.2020

Project Manager (Business Analyst)

MI Technologies SA. De CV
10.2018 - 06.2019

Account Manager

Plantronics PLAMEX SA DE CV
08.2017 - 09.2018

Lead Auditor Accounts Payable

Panasonic Logistic Solutions
09.2015 - 10.2017

Business Analyst

MI Technologies SA. De CV
01.2015 - 08.2015

Customer Care and Success Supervisor

LOC-JACK Administracion y Logistica
02.2012 - 08.2015

Administrative Assistant HR

IMMEX Impulsora de Mercados de Mexico
03.2010 - 04.2011

Service Experience Analyst

SEA-SES
12.2005 - 06.2008

High School - Administration

CECYT Palmas

Business Administration -

Universidad Humanitas

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Julio de Jesús Martínez Hurtado