Julio Cesar Benitez Escalante

• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.

Contacto: 6241456500 | EXT; 7129.

• Welcomed guests on arrival, displaying professional and friendly approach.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Resolved guest complaints and discrepancies in prompt and courteous manner.

• Streamlined workflow by effectively loading and unloading washers and dryers according to capacity guidelines.
• Reduced garment damage by properly handling delicate fabrics throughout the laundering process.
• Expedited client orders by accurately tracking, labeling, and packing completed items for pickup or delivery.

• Answered hotel phones with professionalism and directed calls appropriately.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.