Julio Cesar Galindo Moreno

Ivanty ticketing system

follow up calls with other escalation and onsite teams

Use of remote assitence tools for better resolution

Mobile devices application and configuration

• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
• Reduced support tickets through proactive maintenance of hardware, software, and systems.
• Collaborated with cross-functional teams to develop and implement IT solutions.
• Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Deployment of apps and services
• Use of Mobile applications console
• vpn configurations
• Active directory

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Troubleshooting complex issues with vpn connectivity and operating systems
• use of CMD to correct Operating system issues and connectivity issues