Julio Cesar Sandoval Palacios
Customer Service Advocate
Tlaquepaque,JAL
Summary
Proven Collections Agent and Customer Retention Specialist with a track record of enhancing customer loyalty and repeat business for AT&T Mobility. Skilled in active listening and computer proficiency, adept at resolving complaints and developing retention strategies. Excels in high-pressure environments, significantly improving customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Collections Agent
AT&T Mobility
11.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Helped co-workers to develop skills and achieve goals for the monthly metrics
Customer Retention Specialist
Teleperformance
06.2017 - 09.2019
- Coordinated with sales teams to develop targeted promotions aimed at retaining high-value customers effectively.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Monitored industry trends, staying ahead of competitors'' tactics in order to proactively address potential challenges or disruptions.
- Developed new strategies for customer retention activities.
Education
No Degree - Highschool
Preparatoria 4
Tlaquepaque, Jalisco, Mexico 05.2001 -
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Proactive worker
- Call center experience
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Call Center Operations
- Customer Education
Timeline
Collections Agent
AT&T Mobility
11.2019 - Current
Customer Retention Specialist
Teleperformance
06.2017 - 09.2019
No Degree - Highschool
Preparatoria 4
05.2001 -
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