Julio Cesar Jr. Brambila Garcia
Operations Manager
Mexicali
Summary
Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
Work History
Operations Manager
Fres&Co
09.2019 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Customer Service
Information Planet
01.2021 - 05.2021
- Increased client retention through proactive communication and excellent customer service.
- Coordinated customer service team projects, achieving successful on-time completion.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Exceeded sales goals by 15% utilizing exemplary customer service skills.
Education
Course Certificate - Global Strategy: Business in The Global Economy
Illinois
Illinois 05.2001 -
Course Certificate - Learning How To Learn
Coursera
Online 05.2001 -
Diploma in Supply Chain - Logistics And Supply Chain Management
Cetys Universidad
Mexicali 05.2001 -
International Business - Business Administration
Cetys Universidad
Mexicali 05.2001 -
Skills
Problem-solving
Customer service
Project management
Organizational management
Business development
Timeline
Customer Service
Information Planet
01.2021 - 05.2021
Operations Manager
Fres&Co
09.2019 - Current
Course Certificate - Global Strategy: Business in The Global Economy
Illinois
05.2001 -
Course Certificate - Learning How To Learn
Coursera
05.2001 -
Diploma in Supply Chain - Logistics And Supply Chain Management
Cetys Universidad
05.2001 -
International Business - Business Administration
Cetys Universidad
05.2001 -
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