Hi, I’m
JULISSA FLORES MAGALLAN
Mexicali
Summary
Motivated and results-oriented with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in international logistics, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
9
years of professional experience
1
Language
Work History
Technimark LLCMexicali
Customer Service
07.2021 - Current
Job overview
- Sales Order Management
- Demand planning through direct communication with Customers based on their priorities
- Electronic digital information (EDI) workflow process
- Sales forecast monitoring
- Handling expedited requests from the Customer
- Providing recovery dates for any schedules that will not ship on time
- Monitoring supply chain to secure materials for current and future orders
- Inventory monitoring vs customer forecast
- Client care activities
- Shipment logistics: receiving material & finish goods shipping
- OTD metric compliance.
- Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized warehouse storage layout for efficient usage, reducing labor costs associated with material movement and retrieval.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Kalkai Advanced Manufacturing
Customer Service/Buyer New Product
03.2019 - 07.2021
Job overview
- Review and monitor purchase requisitions for new product lines
- Deliver Customer needs
- Conduct Competitive bids
- Identify cost reduction opportunities
- Understand Market Trends
- Ensure Compliance with strategic procurement
- Placing customer´s orders
- Production planning support
- Direct communication with customers and problem-solving
- Monitoring the supply chain to secure materials for current and future orders
- Inventory monitoring vs
- Customer forecast
- Client care activities
- Shipment logistics: receiving material & finish goods shipping
- OTD metric compliance.
Technicolor
Logistics Agent
07.2017 - 03.2019
Job overview
- Load monitoring
- Track and trace service
- Client care activities
- Direct communication with customers and problem-solving
- POD request & follow up
- Statistics reports.
New optics MX
SCM Specialist
06.2015 - 07.2017
Job overview
- Material Shipment & Arrivals
- Inventory Control
- RMA Control
- Defect Rate
- Orders Completion Monitoring.
Skills
Csr
Customer Success Management
Account Management
Process Improvement
Continuous Improvement
Customer Relations
English Fluency
Problem-Solving
Complaint Handling
Timeline
Customer Service
Technimark LLC
07.2021 - Current
Customer Service/Buyer New Product
Kalkai Advanced Manufacturing
03.2019 - 07.2021
Logistics Agent
Technicolor
07.2017 - 03.2019
SCM Specialist
New optics MX
06.2015 - 07.2017