Julissa Vargas
Dallas,TX
Summary
Attentive Member Specialist well-versed in handling member issues to boost satisfaction and accomplish sales objectives. Skillful in managing routine member requirements, company standards and successful customer service techniques. Talented relationship-builder and analytical problem-solver.
Overview
5
5
years of professional experience
Work History
Member Relationship Specialist
Credit Union Of Texas
06.2021 - Current
- Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
- Maintained up-to-date knowledge on credit union products and services, allowing for accurate information sharing with members at all times.
- Managed multiple tasks simultaneously, prioritizing responsibilities based on urgency and importance for optimal efficiency within the branch environment.
Bank Teller
Credit Union Of Texas
08.2020 - 06.2021
- Managed high-volume transactions while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Shift Supervisor
CVS Pharmacy
06.2019 - 07.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Associate of Arts - Business Administration
Dallas College
Dallas, TXSkills
- Exceptional communication
- Product Knowledge
- Sales Growth
- Account Management
Timeline
Member Relationship Specialist
Credit Union Of Texas
06.2021 - Current
Bank Teller
Credit Union Of Texas
08.2020 - 06.2021
Shift Supervisor
CVS Pharmacy
06.2019 - 07.2020
Associate of Arts - Business Administration
Dallas College
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