CIELO
Julissa Villalobos Garcia
Cancún,ROO
Summary
Dedicated and dynamic customer service professional with experience in retail stores and hospitality, demonstrating exceptional skills in communication and teamwork. Recognised for outstanding performance, having received multiple awards for sales achievements through out the year as top seller of the month and top seller of the year with 4.6 millions of usd in sales. Committed to providing exceptional service and enhancing guest experiences in a fast-paced setting. Eager to leverage technical expertise and customer-focused mindset in a challenging new role.
Overview
10
10
years of professional experience
Work History
Concierge Team Member
Garza Blanca Cancun
04.2024 - 02.2025
- Processed customer check ins and credit card transactions in accordance with company policies and procedures
- Provided high-end concierge services, ranging from doing dinner reservations, hotels bookings to arranging transportation.
- Set up members appointments to do their sales presentations in order for them to upgrade their memberships, with sales between $600,000 to $900,000 usd per month.
Concierge Team Member
Villa Del Palmar
08.2022 - 09.2023
- Processed customer check ins and credit card transactions in accordance with company policies and procedures
- Provided high-end concierge services, ranging from doing dinner reservations, hotels bookings to arranging transportation.
- Set up members appointments to do their sales presentations in order for them to upgrade their memberships, with sales between $600,000 to $900,000 usd per month.
Sales Promoter
Smart Shuttle
06.2021 - 03.2022
- Used point-of-sale software to process payments, issue receipts, and maintain accurate records
- Sales of taxi services at the airport according to customer needs, meeting the established goal per month.
- Boosted sales performance through effective communication and persuasive selling techniques.
Sales Promoter
Super Shuttle
07.2016 - 06.2020
- Used point-of-sale software to process payments, issue receipts, and maintain accurate records
- Sales of taxi services at the airport according to customer needs, meeting the established goal per month.
- Boosted sales performance through effective communication and persuasive selling techniques.
Boutique Store Cashier
Grand Residences
08.2015 - 03.2016
- Maximized store space and visibility through effective store layout and design
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Stocked shelves and ensured product displays were organized and attractive
- Operated a POS system to process payments, refunds, and exchanges
Education
Equipments Support And Maintenance Technician
Cecyte Plantel III
Cancún, Quintana Roo, Mexico08-2015
Skills
- Customer Service
- Sales Achievements
- Inventory Management
- Retail Cashier
- Guest Experience
Additional Information
SOFTWARE SKILLS:
- CIELO
- OPERA
- SPASOFT
- PROMASTER
- GENESIS
- GENESIS POS
- PC PAY
- TELNET
- MKP
- GALAXY
- EPLAT
- FRONT OFFICE
- EVO
- SPI ORANGE CLOUD
- VISION LINE
Software
OPERA
SPASOFT
PROMASTER
GENESIS
GENESIS POS
PC PAY
TELNET
MKP
GALAXY
EPLAT
EVO
FRONT OFFICE
SPI ORANGE CLOUD
VISION LINE
Timeline
Concierge Team Member
Garza Blanca Cancun
04.2024 - 02.2025
Concierge Team Member
Villa Del Palmar
08.2022 - 09.2023
Sales Promoter
Smart Shuttle
06.2021 - 03.2022
Sales Promoter
Super Shuttle
07.2016 - 06.2020
Boutique Store Cashier
Grand Residences
08.2015 - 03.2016
Equipments Support And Maintenance Technician
Cecyte Plantel III
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