Julissa Sarahi Sosa Monrroy
Guadalajara, Jalisco,JAL
Summary
Welcoming, personable individual with well-developed hospitality skills, trained in safety procedures for aviation industry. Handles high-pressure situations with undeniable grace and poise. Experienced Cabin Crew member background providing outstanding customer service to travelers.
Offering superb work ethic and motivated.
Overview
9
9
years of professional experience
Work History
Senior Cabin Crew Member
Volaris Airlines
02.2018 - Current
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
English Teacher
Public Education Department
03.2015 - 06.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Education
Mass Media And Communication Degree - Mass Media And Communication
Escuela De Comunicación Y Ciencias Humanas
Puebla City, Puebla, Mexico06.2016
Skills
- Grooming standards
- Security Procedures
- Team Management
- Passenger Assistance
- Coaching and Mentoring
- Cultural Awareness
- Assertiveness
- Strong Work Ethic
- Team Leadership
- Decision-Making
Languages
Arabic
Beginner (A1)
English
Advanced (C1)
Timeline
Senior Cabin Crew Member
Volaris Airlines
02.2018 - Current
English Teacher
Public Education Department
03.2015 - 06.2017
Mass Media And Communication Degree - Mass Media And Communication
Escuela De Comunicación Y Ciencias Humanas
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