Julissa Sarahi Sosa Monrroy
Guadalajara, Jalisco,JAL
Summary
Welcoming, personable individual with well-developed hospitality skills, trained in safety procedures for aviation industry. Handles high-pressure situations with undeniable grace and poise. Experienced Cabin Crew member background providing outstanding customer service to travelers.
Offering superb work ethic and motivated.
Overview
9
9
years of professional experience
Work History
Senior Cabin Crew Member
Volaris Airlines
Guadalajara, Jalisco
02.2018 - Current
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
English Teacher
Public Education Department
Puebla, Mexico City
03.2015 - 06.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Education
Mass Media And Communication Degree - Mass Media And Communication
Escuela De Comunicación Y Ciencias Humanas
Puebla City, Puebla, Mexico06.2016
Skills
- Grooming standards
- Security Procedures
- Team Management
- Passenger Assistance
- Coaching and Mentoring
- Cultural Awareness
- Assertiveness
- Strong Work Ethic
- Team Leadership
- Decision-Making
Languages
Arabic
Beginner (A1)
English
Advanced (C1)
Timeline
Senior Cabin Crew Member
Volaris Airlines
02.2018 - Current
English Teacher
Public Education Department
03.2015 - 06.2017
Mass Media And Communication Degree - Mass Media And Communication
Escuela De Comunicación Y Ciencias Humanas