July Yesenia Rijo Amador

Daily operational supervision of the spa, personnel management: Therapists and valets
ensuring that they comply with the standards and protocols AAA and Forbes.
⦁ Inventory control in general.
⦁ Responsible for schedules and payroll.
⦁ Full responsibility of the spa in the absence of the manager: Customer service,
management of complaints, attention to groups and weddings.
⦁ Leveling of therapists and assignment of services.
⦁ Personnel management, promotion and sales of services.
⦁ Retail sales.

⦁Supervision of receptionists, therapists and valets, guaranteeing the
compliance with service standards, hygiene, quality of service,
supporting the operation in terms of sales work, problem solving
and guest service follow-up.
⦁Inventory management products to generate monthly requisitions, making sure of the
existence of products for Spa treatments, as well as
Partial and general boutique inventories – warehouse and blanks.

⦁Telephone service and email management of the company.

⦁Teamwork to facilitate the achievement of objectives.

⦁Compliance with company rules and protocols.

⦁Coordination of a team of more than 20 people under my responsibility.

⦁ Incident management according to company protocols.

⦁Daily operational supervision of the spa, personnel management: Therapists and valets
ensuring that they comply with the standards and protocols of services with
the regulations before COVID.
⦁ Inventory control in general.
⦁ Responsible for schedules and payroll.
⦁ Full responsibility of the spa in the absence of the manager: Customer service,
management of complaints, attention to groups and weddings.
⦁ Leveling of therapists and assignment of services.
⦁ Personnel management, promotion and sales of services.
⦁ Retail sales.
Handling incidents and customer inquiries.

⦁ Daily operational supervision of the spa, personnel management: Therapists and valets
ensuring that they comply with the standards and protocols of services with
the regulations before COVID.
⦁ Responsible for the alchemy workshop, inventories, dosages, teaching of
classes to clients
⦁ Control of general inventories, storage and dosing.
⦁ Responsible for attendance schedules.
⦁ Customer services, incident management, reservations.
⦁ Leveling of therapists and assignment of services.
⦁ Control of retail inventories, consignment and monthly closings.
⦁ Personnel management, sale of spa products and services.

Spa receptionist
⦁ Customer services, reservations, sales of products and services of the
spa.
⦁ Leveling of therapists and assignment of services.
⦁ Responsible for the alchemy workshop, inventories, dosages, teaching of
classes to guests
Spa supervisor
⦁ Support in the opening of the spa with Diana Mestre.
⦁ Daily operational supervision of the spa, personnel management: Therapists and valets,
Daily review of compliance with protocols and standardization of services.
⦁ Control of general inventories, storage and dosing.
⦁ Responsible for the spa in the absence of the manager
⦁ Spa and retail sales strategies.