Summary
Overview
Work History
Education
Skills
Interests
Photography, Outdoors, Travel
Work Availability
Work Preference
Timeline
Accomplishments
Jun Leal Yanome

Jun Leal Yanome

Graphic Designer
Zapopan,JAL
The magic you are looking for is in the work you are avoiding.
Anonymous

Summary

Providing support for the Geodis account regarding loads across the US. Updating load information for planners to be able to organize and schedule pick-up or delivery appointments.

Overview

1
1
Language
2
2
years of professional experience

Work History

Providing support for the Geodis account regarding loads across the US

Rapido Solutions
Guadalajara, Jalisco
08.2022 - 04.2024
  • Working along with planners and warehouses so we can keep loads updated and complying with delivery dates as accurate as possible
  • During my working experience, I was asked to support 2 more teams, Brother and LogisNext simultaneously with my Geodis account
  • It was a very good experience and at the end, the managers were happy with the support that we provided.

Providing support for the Sales Team (U.S. and Canada) creating orders, quotes, special pricing, sku updating

Newark/Element14 Guadalajara, MX
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Processed customer service orders promptly to increase customer satisfaction.

Optimizing customer service, customer´s experience and trust

Hewlett Packard Co. Guadalajara, MX
  • In May, I get the WOW Program Award for Outstanding Business Innovation
  • In July, I get recognized as the Employee of the Month for Outstanding Service and a second one for giving an extraordinary customer support and encouraging team work
  • In September, I got the Kudo of the Month Award.

Education

InDesign diplomaed -

Brandhome Institute
  • Use of Illustrator
  • Photoshop
  • Lightroom
  • Indesign

Graphic Design - undefined

UNICO Community College

Marketing - undefined

UNICO Community College

Kínder- High School - undefined

American School Foundation

Skills

Professionalism and Punctuality

Interests

Photography

Outdoors

Travel

Food

Photography, Outdoors, Travel

I like to capture those moments that we rarely see, nostalgic portraits, nature, etc.  I´ve always liked to travel so that has given me the opportunity to meet all kinds of people, go to amazing places and most importantly, to learn about the places we visit, the culture and their traditions.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekWork from home optionFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company Retreats

Timeline

Providing support for the Geodis account regarding loads across the US - Rapido Solutions
08.2022 - 04.2024
Brandhome Institute - InDesign diplomaed,
UNICO Community College - Graphic Design,
UNICO Community College - Marketing,
American School Foundation - Kínder- High School,
Providing support for the Sales Team (U.S. and Canada) creating orders, quotes, special pricing, sku updating - Newark/Element14 Guadalajara, MX
Optimizing customer service, customer´s experience and trust - Hewlett Packard Co. Guadalajara, MX

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Supervised team of 15 staff members.

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Jun Leal YanomeGraphic Designer