Music
Juni Cortés
Zona Escolar
Summary
Dynamic Store Manager at Buffalo's Pizza with a proven track record in customer service management and team development. Enhanced customer satisfaction through effective employee training and problem-solving strategies, achieving significant sales growth. Skilled in budget administration and loss prevention, fostering a positive work environment that drives results.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Store Manager
Buffalo's Pizza
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Sales Associate
SpotOn
07.2024 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Sales Representative
Telat Group/Carvana
03.2024 - 06.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Conducted product demonstrations, educating customers and stimulating interest.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
Technical Support Representative
Foundever/SquareTrade
11.2023 - 12.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Foundever/SquareTrade
08.2023 - 11.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
Store Supervisor
Buffalo's Pizza
10.2022 - 07.2023
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Customer Service Representative
Telat Group
05.2022 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Kitchen Supervisor
Buffalo's Pizza
12.2021 - 05.2022
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Reduced food waste through effective inventory management and menu planning.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
Cook
Coyote's Grill
07.2021 - 12.2021
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
Kitchen Staff Member
Buffalo's Pizza
09.2020 - 06.2021
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Education
High School Diploma -
C.C.B (Centro De Capacitacion Beraka)
Nezahualcoyotl, Estado De Mexico, Mexico 05.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Problem-solving
Staff management
Friendly and positive
Loss prevention
Customer service
Customer relations
Multitasking and organization
Budget administration
Interests
Music, New Skills Learning
I am a music lover, I love learning how to play certain instruments like: Piano, Guitar, Trumpet, etc.
I am also a big fan of learning new skills and upgrading the ones that I already have, I am a fast learner and a dedicated person, I try everyday to improve my discipline, and to acquire new knowledge of various subjects.
Timeline
Store Manager
Buffalo's Pizza
10.2024 - Current
Sales Associate
SpotOn
07.2024 - 09.2024
Customer Service Sales Representative
Telat Group/Carvana
03.2024 - 06.2024
Technical Support Representative
Foundever/SquareTrade
11.2023 - 12.2023
Customer Service Representative
Foundever/SquareTrade
08.2023 - 11.2023
Store Supervisor
Buffalo's Pizza
10.2022 - 07.2023
Customer Service Representative
Telat Group
05.2022 - 09.2022
Kitchen Supervisor
Buffalo's Pizza
12.2021 - 05.2022
Cook
Coyote's Grill
07.2021 - 12.2021
Kitchen Staff Member
Buffalo's Pizza
09.2020 - 06.2021
High School Diploma -
C.C.B (Centro De Capacitacion Beraka)
05.2001 -
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