Summary
Overview
Work History
Education
Skills
Drawing,Music,Gaming
Languages
Timeline
Generic

Jurek Pena

Atascadero

Summary

I love working with customers, from the satisfaction of creating new bonds to the professional teamwork to complete many times of tasks to achieve the best experience for each customer, working with team members to complete assignments, to adapt for optimal customer service is the key to perfect customer satisfaction!

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's
10.2022 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

House Attendant

House Employer
07.2022 - 05.2023
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
  • Assisted in reducing complaints by proactively identifying and reporting maintenance concerns to the appropriate departments.
  • Maintained a well-stocked inventory of linens and supplies, ensuring prompt service for guests.
  • Ensuring that guest as well as pets are well attended.

Accountant Supervisor

Mechanic Shop
09.2020 - 09.2021
  • Addressed complex accounting issues as they arose, working closely with colleagues to find appropriate solutions that adhered to industry best practices.
  • Provided timely and accurate financial data to support executive leadership in strategic planning efforts.
  • Reduced financial discrepancies through thorough reconciliation of balance sheet accounts on a monthly basis.
  • Developed customized financial models to assist in evaluating potential business investments or acquisitions.

Education

High School Diploma -

Atascadero High School
Atascadero
07.2025

Skills

    Customer Service

    Teamwork and Collaboration

    Time Management

    Problem-Solving

    Clear Communication

    Cash Handling

    Cleaning

    Customer Engagement

    Taking Orders

    Self-discipline

Drawing,Music,Gaming

I love to express myself in many different ways as to drawing what is on my mind, to playing with friend, and making new kinds of music that I can create and feel proud of, spending time by myself gives me time to recompose myself from having a bad day to a really good day, it's my personal way of relaxation, hanging out with friends that are far away for gaming, is a way I stay in contact, to playing games and telling stories with old friends to making new stories and memories with new people along the way to create new and meaningful relationships.

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Japanese
Beginner (A1)

Timeline

Crew Member

McDonald's
10.2022 - 06.2023

House Attendant

House Employer
07.2022 - 05.2023

Accountant Supervisor

Mechanic Shop
09.2020 - 09.2021

High School Diploma -

Atascadero High School

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Jurek Pena