Justin Antonio
Riverside,CA
Summary
Administrative leader offering 15+ years of management experience, overseeing teams as large as 100 employees and as small as 10 employees. Understands prioritizing and delegating administrative tasks to drive goal achievement. Advanced proficiency in schedule coordination and resource allocation. Dedicated to training and mentoring talent, and coaching bottom performers in order to cultivate a productive metric-based work culture. Methodical and detail-oriented professional advocating for teamwork, balanced accountability, and a just culture.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Kaiser Permanente
01.2024 - 05.2025
- Manage Inpatient Transportation departments in both Riverside & Moreno Valley Medical Centers, Nursing Administration
- Alternating travel between both Riverside & Moreno Valley hospitals to manage Inpatient Transportation departments, delegating tasks efficiently
- 45 total Direct Report employees, including Mobility Technician, Lift Technician & Transportation Aide job classes
- Manage hiring, task delegation, scheduling, staffing, payroll, performance evaluation
- Ensure department compliance with organization policies/procedures, effective utilization of personnel, materials, space and equipment, and providing effective customer service
- Monitor and manage department budget to meet fiscal goals for capital, payroll and non-payroll expenses
- Perform financial and staffing analysis
- Supervise multiple ancillary functions, including inpatient Transportation, Mobilization and hospital throughput
- Establishes partnerships with other functional areas and/or regions.
Manager Administrative Services
Kaiser Permanente
05.2021 - 01.2024
- Manage Patient Transportation department, Nursing Administration
- 35 Direct Report employees, including Transportation Aide & Lift Tech job classes
- Manage hiring, salary determination and performance evaluation
- Ensure department compliance with organization policies/procedures, effective utilization of personnel, materials, space and equipment, and providing effective customer service
- Monitor and manage department budget to meet fiscal goals for capital, payroll and non-payroll expenses
- Perform financial and staffing analysis
- Supervise multiple ancillary functions, including inpatient Transportation and hospital throughput
- Establishes partnerships with other functional areas and/or regions.
Staffing Coordinator & Payroll, Clinic Staffing
Kaiser Permanente
11.2020 - 05.2021
- Coordinate and fill staffing needs for multiple departments and outpatient clinics including Internal Medicine, Psychiatry, and IM Sub Specialty units
- Take and accurately process call-outs from MD's, RN's, LVN's, MA's and Service Reps, collaborating with management to backfill and balance staffing accordingly
- Prepare and distribute schedules to management and administrative teams
- Manage all TORT requests including approving or denying vacation or Life Balance days, while maintaining accuracy in employees' accrued time off
- Process and submit Leave of Absence forms to HRSC such as 1480, 1500, & 1510
- Utilize programs such as Shifthound, HRConnect & Mainframe to perform staffing and Payroll tasks
- Exercise knowledge of 7600 and UNAC Union guidelines on a daily basis
Staffing Coordinator, Nursing Administraion
Kaiser Permanente
01.2019 - 12.2020
- Calculate daily staffing needs of all hospital departments including units in Critical Care, Med/Surg, Children's Services and Maternal Child Health, overseeing an upwards of 400 employees
- Work in close coordination with House Supervisors, Directors, and Managers to accurately prepare department and unit daily staffing needs, including adding and canceling shifts for RN's, CNA Mobility Tech I & II, Unit Secretaries, Monitor Techs, and Scrub Techs
- Create and distribute copies of staffing for Day shift, Evening shift, and Night shift
- Exercise proficiency in knowledge of Union Labor Laws for UNAC & 7600
- Process shift trade requests using TORT and ANSOS systems
- Approve traveler timecards using Fieldglass and KPIM systems
- Take and process call-outs and report to appropriate departments
Team Lead Manager, Hiring Manager
Adidas
03.2018 - 03.2019
- Contribute to store profitability by ensuring KPIs are defined and communicated on a regular basis to meet or exceed sales goals
- Coordinating team of 60+ employees to maintain a balance of exceptional customer service and efficient operational productivity
- Supervising sales transactions to ensure accurate and timely processing
- Minimizing loss by implementing and monitoring loss prevention standards
- Apply knowledge of Retail KPIs to make commercial decisions that drive results towards established sales goals
- Coach, motivate, and inspire associates to maximize sales ability and create performance-driven culture
- Interview, hire and train new team members implementing brand values and operational standards
- Support recruitment, onboarding, training, and developing of store team
- Review and edit weekly schedules to ensure accurate timecard punches
Retail Associate Manager
T-Mobile
10.2009 - 01.2018
- Mentored and trained new sales associates using experience and knowledge gained from personal sales accomplishments, teaching and equipping them with tools to be successful and also contribute to store’s positive culture
- Growth Results Driver/Pillar Owner - documented and influenced store's progress weekly, including tracking Total Net Activations, Business leads, Application Conversion Rate, and Traffic Conversion Rate
- Responsible for teaching best practices for sales and customer service with team members to help improve store’s efficiency
- Calculated and communicated clear expectations and goals to each team member, and implemented coaching conversations for motivational and competitive purposes
- Established and maintained merchandising standards, including window, sales floor and promotional displays
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ06.2025
Skills
- Supervising Personnel
- Staffing & Payroll Oversight
- Planning and Prioritization
- Workflow Processes
- Employee Performance Management
- Policy Management
- Critical Thinking
- Departmental Support
- Records and Database Management
- Operational Efficiency
- Customer Care
- Team Goals
Timeline
Manager of Operations
Kaiser Permanente
01.2024 - 05.2025
Manager Administrative Services
Kaiser Permanente
05.2021 - 01.2024
Staffing Coordinator & Payroll, Clinic Staffing
Kaiser Permanente
11.2020 - 05.2021
Staffing Coordinator, Nursing Administraion
Kaiser Permanente
01.2019 - 12.2020
Team Lead Manager, Hiring Manager
Adidas
03.2018 - 03.2019
Retail Associate Manager
T-Mobile
10.2009 - 01.2018
Bachelor of Science - Healthcare Administration
University of Phoenix