KAREN SANTILLAN
Healthcare Administrative/Virtual Assistant
Durango,Durango
Summary
Bilingual Healthcare Administrative Specialist with experience supporting U.S. healthcare operations, including insurance verification, patient coordination and medical documentation. Proven ability to manage high-volume workflows, maintain accurate EHR records and ensure HIPAA compliance. Skilled in remote administrative support, including calendar management, case tracking and cross-functional communication. Known for efficiency, attention to detail and ability to work independently in fast-paced virtual environments.
Overview
9
9
years of professional experience
Work History
Operations & Healthcare Support Specialist
Advanced Diabetes Supply
Carlsbad, CA (Remote)
02.2023 - Current
- Manage high-volume bilingual communication with U.S. patients and internal teams, ensuring timely resolution of inquiries and service requests
- Verify insurance eligibility and review patient documentation to support accurate order processing and compliance
- Coordinate with insurance representatives and internal departments to resolve documentation issues and prevent delays in care
- Maintain accurate and compliant patient records within EHR systems while handling sensitive data under HIPAA regulations
- Track case progress, follow-ups and documentation status to ensure efficient workflow and timely order fulfillment
- Support end-to-end administrative processes including documentation validation, eligibility verification and case coordination
- Consistently maintain a 97%+ quality assurance score while managing multiple priorities in a fast-paced remote environment
Assistant Manager
Arba Madera
Durango, Dgo
12.2020 - 01.2023
- Coordinated scheduling, administrative workflows and task tracking to support daily business operations
- Managed follow-ups and communication across teams to ensure deadlines and service quality standards were met
- Organized records and improved internal processes to enhance operational efficiency
Head Assistant
KLAVS's Estetica
Durango, Dgo
04.2017 - 02.2020
- Managed appointment scheduling, client coordination and daily administrative operations
- Maintained organized documentation systems and ensured accurate record handling
- Supported workflow management and service coordination to improve efficiency and client experience
Education
Instituto Universitario Anglo Español
Durango, Dgo07-2013
Skills
- Insurance verification and prior authorization support
- Patient coordination and case tracking
- Medical documentation and EHR systems
- HIPAA compliance and secure data handling
Healthcare and Insurance
Virtual Assistance and Administration
- Calendar and email management
- Data entry and record organization
- Workflow coordination and task tracking
- Cross-functional communication
- Remote work tools (Zoom, Slack, CRM, etc)
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Operations & Healthcare Support Specialist
Advanced Diabetes Supply
02.2023 - Current
Assistant Manager
Arba Madera
12.2020 - 01.2023
Head Assistant
KLAVS's Estetica
04.2017 - 02.2020
Instituto Universitario Anglo Español