KALEB HURTADO
Telecommunication Engineer
CDMX
Summary
- Telecommunications Engineer with 9+ years of experience on support, implementations and design of data networks.
- Management and communications. Able to take responsibilities, lead projects under pressure focused to specific objectives.
- Strong verbal, analytic and writing communication in adoptive language(English).
- Self-taught, responsibility to others , team building. Initiative and creativity: Entrepreneur.
- Focused on objectives, results and customer service. Critical/analytical thinking: Decision-making.
- Quick attachment to policies and procedures: adaptability.
- Able to work from home with high quality of duties.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Technical Support Engineer
Gigamon
CDMX
2023.04 - Current
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and walked individuals through troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Perform live troubleshooting related to the customer Gigamon products.
Technical Solutions Architect
AT&T Global Network Services
CDMX
2020.03 - 2022.12
- Provide rate letters to the customer including labor effort cost associated such as Project management, Network Engineer, Network Architect, Project Coordinator
- Also including the cost related to the new hardware (Routers, switches, firewalls, Wireless LAN Controllers, Wireless Access Points, load balancers)
- Provide technical solution proposals that fits the customer requirements
- Customer consulting activities
- Network Design
- Project management activities
- Pre-sales activities.
Network Support Engineer
Tata Consultancy Services
Queretaro
2017.06 - 2020.03
- Routing and Switching Support into the Kering's Network
- IP Phones Support into the Verizon Portal
- Wi-Fi support into the Cisco Wireless LAN Controller
- VPN Troubleshooting, configuration into the Cisco ASAs devices
- Retail support
- Routing, Switching, firewall implementations into the Kering's Network.
Service Provider Engineer
Ikusi-Micronet
CDMX
2016.06 - 2017.06
- Deployment, configuration, troubleshooting and management of the Telcel Wi-Fi network
- Wi-Fi Migration from Cisco WLC & WAPs to Ruckus in +400 sites
- Routing, switching and wireless support in +400 sites
- Routers migration from Cisco MWR 2941 to A901 at Telcel Customer Service Centers
- OSPF, BGP, MPLS, VRFs, VLAN troubleshooting.
Network Consulting Engineer
Cisco Systems
CDMX
2015.08 - 2016.01
- Routing & Switching CCNA certification
- Routing & Switching CCNP certification
- Proactive Software recommendations.
Education
Telecommunications Engineer -
UNAM- Facultad de Ingeniería
2009.08 - 2014.06
E- Commerce Graduate - undefined
UNAM - Facultad de Contaduría
2015.05 - 2016.03
Skills
Ability to Work in a TeamMicrosoft OfficeCisco NetworkingMicrosoft VisioCCNA Routing and Switching 200-120 (inactive)CCNP Routing and Switching 300-101, 300-115, 300-135 (inactive)NagiosServiceNowSolarwindsWiresharkVMware
Websites
Locations
- CDMX, Mexico
- 52 1 5535212538
References
- Jack Sams, AT&T, +1 (704) 813-9203
- Juan Carlos Galicia Escobar, Tata Consultancy Services, +52 1 442 338 8726
Timeline
Senior Technical Support Engineer
Gigamon
2023.04 - Current
Technical Solutions Architect
AT&T Global Network Services
2020.03 - 2022.12
Network Support Engineer
Tata Consultancy Services
2017.06 - 2020.03
Service Provider Engineer
Ikusi-Micronet
2016.06 - 2017.06
Network Consulting Engineer
Cisco Systems
2015.08 - 2016.01
E- Commerce Graduate - undefined
UNAM - Facultad de Contaduría
2015.05 - 2016.03
Telecommunications Engineer -
UNAM- Facultad de Ingeniería
2009.08 - 2014.06