Summary
Overview
Work History
Education
Skills
Websites
Locations
References
Timeline
Generic
KALEB HURTADO

KALEB HURTADO

Telecommunication Engineer
CDMX

Summary

  • Telecommunications Engineer with 9+ years of experience on support, implementations and design of data networks.
  • Management and communications. Able to take responsibilities, lead projects under pressure focused to specific objectives.
  • Strong verbal, analytic and writing communication in adoptive language(English).
  • Self-taught, responsibility to others , team building. Initiative and creativity: Entrepreneur.
  • Focused on objectives, results and customer service. Critical/analytical thinking: Decision-making.
  • Quick attachment to policies and procedures: adaptability.
  • Able to work from home with high quality of duties.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Senior Technical Support Engineer

Gigamon
CDMX
04.2023 - Current
  • Served as primary point of contact for support relating to owned solutions and products.
  • Responded to support requests from end-users and walked individuals through troubleshooting tasks.
  • Performed root cause analysis of reported issues to enact corrections.
  • Perform live troubleshooting related to the customer Gigamon products.

Technical Solutions Architect

AT&T Global Network Services
CDMX
03.2020 - 12.2022
  • Provide rate letters to the customer including labor effort cost associated such as Project management, Network Engineer, Network Architect, Project Coordinator
  • Also including the cost related to the new hardware (Routers, switches, firewalls, Wireless LAN Controllers, Wireless Access Points, load balancers)
  • Provide technical solution proposals that fits the customer requirements
  • Customer consulting activities
  • Network Design
  • Project management activities
  • Pre-sales activities.

Network Support Engineer

Tata Consultancy Services
Queretaro
06.2017 - 03.2020
  • Routing and Switching Support into the Kering's Network
  • IP Phones Support into the Verizon Portal
  • Wi-Fi support into the Cisco Wireless LAN Controller
  • VPN Troubleshooting, configuration into the Cisco ASAs devices
  • Retail support
  • Routing, Switching, firewall implementations into the Kering's Network.

Service Provider Engineer

Ikusi-Micronet
CDMX
06.2016 - 06.2017
  • Deployment, configuration, troubleshooting and management of the Telcel Wi-Fi network
  • Wi-Fi Migration from Cisco WLC & WAPs to Ruckus in +400 sites
  • Routing, switching and wireless support in +400 sites
  • Routers migration from Cisco MWR 2941 to A901 at Telcel Customer Service Centers
  • OSPF, BGP, MPLS, VRFs, VLAN troubleshooting.

Network Consulting Engineer

Cisco Systems
CDMX
08.2015 - 01.2016
  • Routing & Switching CCNA certification
  • Routing & Switching CCNP certification
  • Proactive Software recommendations.

Education

Telecommunications Engineer -

UNAM- Facultad de Ingeniería
08.2009 - 06.2014

E- Commerce Graduate - undefined

UNAM - Facultad de Contaduría
05.2015 - 03.2016

Skills

Ability to Work in a Teamundefined

Websites

Locations

  • CDMX, Mexico
  • 52 1 5535212538

References

  • Jack Sams, AT&T, +1 (704) 813-9203
  • Juan Carlos Galicia Escobar, Tata Consultancy Services, +52 1 442 338 8726

Timeline

Senior Technical Support Engineer

Gigamon
04.2023 - Current

Technical Solutions Architect

AT&T Global Network Services
03.2020 - 12.2022

Network Support Engineer

Tata Consultancy Services
06.2017 - 03.2020

Service Provider Engineer

Ikusi-Micronet
06.2016 - 06.2017

Network Consulting Engineer

Cisco Systems
08.2015 - 01.2016

E- Commerce Graduate - undefined

UNAM - Facultad de Contaduría
05.2015 - 03.2016

Telecommunications Engineer -

UNAM- Facultad de Ingeniería
08.2009 - 06.2014

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KALEB HURTADOTelecommunication Engineer