Karan Upadhyay
Bhopal
Summary
Project management professional equipped to drive successful project outcomes through agile methodologies. Skilled in facilitating team collaboration, adapting to changing needs, and ensuring deliverables meet high standards. Strong background in stakeholder communication, risk management, and process improvement. Known for reliability, strategic thinking, and focus on achieving impactful results.
Overview
10
10
years of professional experience
Work History
Project Scrum Master
TCS
09.2023 - Current
- Developed comprehensive project plans, outlining objectives, timelines, resources, and risks associated with each phase.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Led retrospective meetings to analyze completed sprints'' successes and challenges, promoting continuous learning within the team environment.
- Streamlined communication channels for team collaboration, resulting in faster issue resolution.
- Improved project efficiency by implementing Agile methodologies and conducting daily Scrum meetings.
- Assisted Product Owner in refining user stories for better clarity and understanding among the development team members.
Project Manager
TCS
04.2022 - 08.2023
- Company Overview: CLIENT- (HITACHI ENERGY AND ABB GROUP) MEXICO
- Spearheaded seamless service delivery to clients, ensuring top-tier customer satisfaction and retention
- Managed critical issue escalations, collaborating with AMS, client management teams, and end-users for swift resolution
- Monitored project performance metrics, providing weekly progress reports to senior management
- Oversaw resource allocation and onboarding, aligning project staffing with strategic objectives
- Guaranteed timely resolution of tickets, emphasizing quality solutions and efficient problem-solving
- Delivered daily and weekly AOPs reports to clients, maintaining transparent communication and trust
- CLIENT- (HITACHI ENERGY AND ABB GROUP) MEXICO
Team Lead
TCS
08.2017 - 03.2022
- Spearheaded a dynamic team of 20, ensuring high-performance and exceptional team cohesion
- Proficient in Incident Management, leveraging cutting-edge tools and adhering to stringent policies
- Guaranteed timely and accurate task completion, upholding strict deadlines and quality standards
- Conducted meticulous requirement analysis to inform strategic planning and execution
- Streamlined Ticket Routing, optimizing issue resolution by directing inquiries to appropriate teams
- Mastered Change Process Flow Management, driving continuous improvement and efficiency
- Recognized as a Process Expert/SME, providing authoritative knowledge and guidance
Area Sales Manager
B.K. SALES
11.2016 - 07.2017
- Company Overview: DEALS IN LED AND HERBAL PRODUCTS
- Achieved and surpassed sales targets within designated territory
- Expanded customer base through strategic relationship building and networking
- Drove revenue growth by identifying and capitalizing on diverse market channels
- Recruited, trained, and developed a high-performing sales team
- Monitored team metrics, fostering a culture of motivation towards goal attainment
- Gathered and analyzed customer feedback for market intelligence
- Maintained a comprehensive understanding of product offerings and competitive landscape
- DEALS IN LED AND HERBAL PRODUCTS
Sr. Relationship Officer
COMMERCIAL BANK OF DUBAI
05.2016 - 09.2016
- Expertly managed, monitored, and resolved all branch-originating customer complaints, inquiries, and requests
- Drove sales, marketing, and customer acquisition strategies, excelling in customer relationship management and revenue maximization
- Conducted daily reviews of new account openings, spearheading sales for current accounts, savings accounts, and personal loans
- Identified and pursued new business opportunities, orchestrating promotional events to secure commercial business
- Championed direct sales acquisition, leveraging both walk-in customers and referral networks
Relationship Officer
MAJID AL FUTTAIM VENTURES
07.2014 - 03.2016
- Drove credit card sales and generated business loan leads through strategic outreach
- Fostered and expanded client base by maintaining dynamic relationships through calls and emails
- Initiated new business opportunities through effective cold calling and scheduling meetings with prospects
- Ensured positive customer experiences by upholding friendly and professional communication
- Gathered critical market intelligence and customer insights to inform sales strategies
- Engaged with corporate HR departments in-person to obtain employee data for targeted marketing efforts
Education
Master of Business -
G. H. RAISONI COLLEGE OF IT, NAGPUR UNIVERSITY
01.2013
Bachelor of Business Administration -
LOKMANYA TILAK INSTITUTE OF MANAGEMENT & RESEARCH, NAGPUR UNIVERSITY
01.2011
H.S.C. -
MAHARASHTRA STATE BOARD, NAGPUR DIVISION
01.2008
S.S.C -
MAHARASHTRA STATE BOARD, NAGPUR DIVISION
01.2006
Skills
- Sprint Planning
- Stakeholder Management
- Project Management
- COMMUNICATIONS
- TEAM MANAGEMENT
- ITIL CERTIFIED
- Time Management
- Teamwork and Collaboration
- Project Team Coordination
- Adaptability and Flexibility
- Decision-Making
- Professionalism
Languages
Marathi
English
Spanish
Hindi
Personal Information
- Date of Birth: 01/09/90
- Nationality: Indian
- Marital Status: Married
- Visa Status: Approved
Hobbies and Interests
- Travelling
- Watching movies
- Meeting new people
Tools Works on
- Microsoft Project PP
- HP Service Manager
- HP Performance Manager
- ServiceNow
- Active Directory
- ADO
Timeline
Project Scrum Master
TCS
09.2023 - Current
Project Manager
TCS
04.2022 - 08.2023
Team Lead
TCS
08.2017 - 03.2022
Area Sales Manager
B.K. SALES
11.2016 - 07.2017
Sr. Relationship Officer
COMMERCIAL BANK OF DUBAI
05.2016 - 09.2016
Relationship Officer
MAJID AL FUTTAIM VENTURES
07.2014 - 03.2016
Bachelor of Business Administration -
LOKMANYA TILAK INSTITUTE OF MANAGEMENT & RESEARCH, NAGPUR UNIVERSITY
H.S.C. -
MAHARASHTRA STATE BOARD, NAGPUR DIVISION
S.S.C -
MAHARASHTRA STATE BOARD, NAGPUR DIVISION
Master of Business -
G. H. RAISONI COLLEGE OF IT, NAGPUR UNIVERSITY
Similar Profiles
Raghu UppatalaRaghu Uppatala
Data Engineer at TCSData Engineer at TCS
Judy ThomasJudy Thomas
Senior Process Associate (Pharmacovigilance) at TCSSenior Process Associate (Pharmacovigilance) at TCS
HANAMANT MANEHANAMANT MANE
DevOps Engineer at TCSDevOps Engineer at TCS