Summary
Overview
Work History
Education
Skills
Personal Details
Hobbies and Interests
Certification
Languages
Tools Works on
Timeline
Generic
Karan Upadhyay

Karan Upadhyay

Guadalajara, Jalisco

Summary

Project management professional with expertise in agile methodologies, driving successful project outcomes through effective team collaboration and adaptability. Proven track record in stakeholder communication, risk management, and process improvement, resulting in streamlined workflows and enhanced team performance. Recognized for strategic thinking and reliability, consistently delivering projects on time and within budget.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Project Scrum Master

TCS
11.2024 - Current
  • Facilitated daily stand-ups to enhance team communication and collaboration.
  • Coordinated sprint planning sessions to define project scope and deliverables.
  • Managed product backlog to prioritize tasks and streamline workflow.
  • Led retrospectives to identify process improvements and team dynamics.
  • Assisted teams in adopting Agile methodologies and best practices.
  • Monitored project progress using Jira for task tracking and reporting.
  • Mediated conflicts among team members to maintain a positive work environment.
  • Facilitated communication among cross-functional teams such as development, QA, operations.
  • Maintained a backlog of user stories for each project based on customer needs and requirements.
  • Monitored team performance throughout the life cycle of each project.
  • Managed risks and issues to ensure projects remain on schedule and within scope.

Project Manager (Microsoft Corporation)

TCS
09.2023 - 10.2024
  • Spearheaded daily stand-up calls to assess project milestones and team performance.
  • Facilitated weekly and monthly MBR sessions to align with MS client objectives.
  • Monitored incidents and tracked progress, generating weekly and monthly status reports.
  • Developed test plans for sign-off, overseeing procedures until final approval.
  • Optimized resource management and allocation to fulfill project requirements.
  • Oversaw daily operations of project management personnel, ensuring consistency and quality.
  • Monitored project progress, identified risks, and implemented corrective actions as necessary.
  • Provided comprehensive project status updates to stakeholders and executive management.

Project Manager (Hitachi Project)

TCS
04.2022 - 08.2023
  • Managed resolution of critical issues through collaboration with AMS, client management teams, and end-users.
  • Spearheaded seamless service delivery to enhance customer satisfaction and retention.
  • Monitored key project performance metrics, delivering weekly updates to senior management.
  • Oversaw resource allocation and onboarding processes to align staffing with strategic goals.
  • Ensured timely ticket resolution focused on quality solutions and effective problem-solving techniques.
  • Delivered AOP reports consistently to clients, ensuring clear communication and relationship building.
  • Planned and scheduled phases for large projects to facilitate organized execution.
  • Achieved project deadlines without compromising build quality or workplace safety regulations.

Team Lead

TCS
08.2017 - 03.2022
  • Directed dynamic team of 20 to achieve high performance and strong cohesion.
  • Leveraged cutting-edge tools in incident management while adhering to stringent policies.
  • Ensured task completion met deadlines and maintained high-quality standards.
  • Performed detailed requirement analysis to support strategic planning efforts.
  • Optimized ticket routing for efficient issue resolution by directing tickets to correct teams.
  • Drove continuous improvement through mastery of change process flow management.
  • Served as process expert, delivering critical knowledge and mentorship to team members.
  • Facilitated training of new hires on essential procedures and safety protocols.

Area Sales Manager

B.K. SALES
11.2016 - 07.2017
  • Achieved and surpassed sales targets within designated territory
  • Expanded customer base through strategic relationship building and networking
  • Drove revenue growth by identifying and capitalizing on diverse market channels
  • Recruited, trained, and developed a high-performing sales team
  • Monitored team metrics, fostering a culture of motivation towards goal attainment
  • Gathered and analyzed customer feedback for market intelligence
  • Maintained a comprehensive understanding of product offerings and competitive landscape
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.

Sr. Relationship Officer

COMMERCIAL BANK OF DUBAI
05.2016 - 09.2016
  • Resolved all branch-originating customer complaints, inquiries, and requests with efficiency.
  • Drove sales and marketing strategies to enhance customer acquisition and relationship management.
  • Spearheaded daily reviews of new account openings, boosting sales for current and savings accounts.
  • Identified new business opportunities and orchestrated promotional events to secure commercial clients.
  • Collaborated with cross-functional teams to streamline client onboarding processes.

Relationship Officer

MAJID AL FUTTAIM VENTURES
07.2014 - 03.2016
  • Drove credit card sales and generated business loan leads through strategic outreach.
  • Facilitated customer inquiries by providing accurate and timely information.
  • Collaborated with cross-functional teams to enhance customer service processes.
  • Fostered client base expansion by maintaining dynamic relationships via calls and emails.
  • Initiated new business opportunities through effective cold calling and meeting scheduling.
  • Ensured positive customer experiences with friendly, professional communication.
  • Gathered critical market intelligence and customer insights to inform sales strategies.

Education

Master of Business -

G. H. RAISONI COLLEGE OF IT, NAGPUR UNIVERSITY
Nagpur
01.2013

Bachelor of Business Administration -

LOKMANYA TILAK INSTITUTE OF MANAGEMENT & RESEARCH, NAGPUR UNIVERSITY
Nagpur
01.2011

H.S.C. -

MAHARASHTRA STATE BOARD, NAGPUR DIVISION
Saoner, Nagpur
01.2008

S.S.C -

MAHARASHTRA STATE BOARD, NAGPUR DIVISION
Saoner, Nagpur
01.2006

Skills

  • Agile methodologies and project management
  • Sprint planning and backlog prioritization
  • Jira software and backlog management
  • Risk assessment and management
  • Stakeholder communication and relationship building
  • Team leadership and facilitation
  • Conflict resolution

Personal Details

  • Date of birth: 01/09/90
  • Nationality: Indian
  • Marital status: married
  • Visa status: approved until August 2026

Hobbies and Interests

  • Travelling
  • Watching movies
  • Meeting new people

Certification

  • PSM II certification
  • Safe Agile 6 Scrum Master
  • Safe Agile 6 product owner / product manager
  • ITIL certified

Languages

English
First Language
Spanish
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1

Tools Works on

  • Microsoft Project P
  • JIRA
  • HP Service Manager
  • HP Performance Manager
  • ServiceNow
  • Active Directory
  • Microsoft Azure DevOps
  • Power Bi ( Basics)

Timeline

Project Scrum Master

TCS
11.2024 - Current

Project Manager (Microsoft Corporation)

TCS
09.2023 - 10.2024

Project Manager (Hitachi Project)

TCS
04.2022 - 08.2023

Team Lead

TCS
08.2017 - 03.2022

Area Sales Manager

B.K. SALES
11.2016 - 07.2017

Sr. Relationship Officer

COMMERCIAL BANK OF DUBAI
05.2016 - 09.2016

Relationship Officer

MAJID AL FUTTAIM VENTURES
07.2014 - 03.2016

Master of Business -

G. H. RAISONI COLLEGE OF IT, NAGPUR UNIVERSITY

Bachelor of Business Administration -

LOKMANYA TILAK INSTITUTE OF MANAGEMENT & RESEARCH, NAGPUR UNIVERSITY

H.S.C. -

MAHARASHTRA STATE BOARD, NAGPUR DIVISION

S.S.C -

MAHARASHTRA STATE BOARD, NAGPUR DIVISION

Similar Profiles

CREATE PROFILE
Karan Upadhyay