Karen Flores
Eagle Pass
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at Stage Stores. Skilled in money handling and fostering teamwork, I excel in fast-paced retail environments. Achieved significant improvements in store presentation and service levels, demonstrating a keen ability to solve problems and manage time effectively.
Overview
8
8
years of professional experience
Work History
Sales Associate
Stage Stores
08.2017 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
Sales Floor Associate Cashier
Dollar General Store
05.2017 - 12.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Sales Floor Associate Cashier
Familly Dollar
05.2015 - 12.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
Cashier Assistant Manager
Westex
01.2013 - 04.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
Associate of Arts - General Studies
Southwest Texas College
Eagle Pass05.2025
High School Diploma -
Excell Academy High School
Uvalde, Tx05.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Money Handling
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Associate
Stage Stores
08.2017 - 09.2020
Sales Floor Associate Cashier
Dollar General Store
05.2017 - 12.2017
Sales Floor Associate Cashier
Familly Dollar
05.2015 - 12.2015
Cashier Assistant Manager
Westex
01.2013 - 04.2015
Associate of Arts - General Studies
Southwest Texas College
High School Diploma -
Excell Academy High School
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