Karen Hale
Surfside Beach, TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
31
31
years of professional experience
Work History
Self Employed
Karen Hale
02.2016 - Current
- Barber Experience with high clientale.
Self Employed
Dogs Best Friend Grooming
02.2011 - 02.2015
- Dog grooming and bathing.
Animal Control Officer
Karnes County Animal Control
03.2003 - 01.2011
- Investigated and gathered information regarding animal-related complaints.
- Unloaded and impounded animals received from animal control and public.
- Responded to several daily calls to enforce animal control regulations.
- Attended to calls reporting of wild animal bites.
Secretary
Industrial Pipe And Plastics
01.1996 - 11.2003
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Nursing Home Activity Director
Texas Health Enterprises
04.1993 - 04.1996
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Education
No Degree - Business Management
Del Mar College
Corpus Christi, TX08.1979
High School Diploma -
W B Ray High School
Corpus Christi, TX05.1977
Skills
- Inbound Customer Calls
- Speaking Clearly
- Account Development
- Financial Transactions
- Inventory Control Processes
- Technical Support and Assistance
- Currency Exchange
- Sterilization Procedures
- Clientele Management
- Serve Customers
Timeline
Self Employed
Karen Hale
02.2016 - Current
Self Employed
Dogs Best Friend Grooming
02.2011 - 02.2015
Animal Control Officer
Karnes County Animal Control
03.2003 - 01.2011
Secretary
Industrial Pipe And Plastics
01.1996 - 11.2003
Nursing Home Activity Director
Texas Health Enterprises
04.1993 - 04.1996
No Degree - Business Management
Del Mar College
High School Diploma -
W B Ray High School
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