Karen Hough

As a NADAC judge I am responsible for overseeing that the trial run smoothly. In the event there is a conflict, it is my responsibility to maintain clear and calm communication to resolve any conflict. I am also responsible for building courses and making fair judging calls throughout the 2 or 3 day trial. It is also my responsibility to submit all course yardages to the trial secretary and to submit a trial report to the NADAC office at the end of the trial.

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

• Enhanced office and accreditation efficiency by streamlining administrative processes and implementing organizational systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Streamlined the time it took to obtain the information needed for hundreds of Standard Operating Procedures that were required for the audits that were held every three years.

Implemented and developed the service dog training program.

Developed and maintained the Prison Pup Program

Taught puppy and advanced training classes

Responsible in matching dogs with recipients

Once service dog matches were made, I conducted the training sessions between dog and rececipient